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> On 13 Aug 2014, at 14:44, Edward Beckmann <edward.beckm...@gmail.com> wrote:
> 
> Robin
> 
> I'm a tad confused - a search shows Full Circle Podcast (your email address) 
> as a sideshoot of Full Circle Magazine, which supports the Ubuntu community. 
> If that is you guys then I would have thought you have all the information in 
> house somewhere. If that's not you, then there needs to be a discussion about 
> one of you changing your names to reduce confusion.
> 

from personal experience SugarCRM
is a bait and switch production, and not a high quality product. 

> Your question - Sugar CRM has a community edition which can be run on a 
> server free of charge (though do remember that not all open source software = 
> free to use however you like). I've used it for several years during which 
> time it needed little attention. Your main cost will be in setting up a 
> server and the application properly, and like any software that's a necessary 
> investment in expertise. There is a demo site that you can use to try out 
> what it can do, but I think it's in the top couple of CRM systems worldwide.
> 
> Also consider Zoho, which I think has a community edition.
> 
> If it looks as if you need a lot of customisation to get a package to work 
> for you, consider how you do your admin. A lot of systems work well as 
> delivered and if you are willing to adapt to the way the package is written 
> you will save loads of effort compared to making it fit all of your own admin 
> details. Unless of course your admin system just has to be done a certain way 
> to work at all.
> 
> Contact me offline if you need, my details are easy enough to find.
> 
> Good luck
> 
> -- 
> Ed
> -- 
> Please post to: Hampshire@mailman.lug.org.uk
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