Could the lens be so dirty that it's extending up to & contacting the disc trying to focus? Can't think of any other simple reason for lens to contact disc.

FORC5 wrote:
I have a customer box here with a bad DVD burner in it, weird noises and the 
heads mark the disk when inserted, customer leaves a cdr in the drive all the 
time, I'm thinking it just wore itself out by occasionally trying to access the 
disk ( spinning up )

Is this a possible explanation ?
fp


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