Ben, that sucks! It's always a shame when a company starts turning to these tactics :( _____________________________________ Julian Zottl CTO, Radiant Network Technology, LLC Getting ahead in the tech sector isn't about kissing butt ... you gotta sniff the right packets
---------- Original Message ---------------------------------- From: Ben Ruset <[EMAIL PROTECTED]> Reply-To: The Hardware List <hardware@hardwaregroup.com> Date: Fri, 07 Apr 2006 16:29:22 -0400 >Read from the bottom up. *sigh* > >--- >The header is gone, but I emailed it back to David and cc'd Mike Dell. > >It's pretty funny. I have a binder full of old Dell disks that came with >various machines. They used to come with every piece of software that >came with the computer. Burning software, AOL disks, DVD playing >software, etc. I guess the $0.05 that Dell saves per CD is worth the >price of alienating customers, especially business customers. Dell could >make the software available as a download and BIOS lock it to the >machine -- it's just lazyness that prevents this from happening. > >We are an IBM certified partner, and AVNet has been hounding my CTO for >us to bring IBM in house for our desktops/laptops. I have already >replaced Dell servers due to the fact that Opteron processors are not >available options. I only buy Dell switches (including ones with >crippling firmware bugs that will likely never be fixed - see: >http://forums.us.dell.com/supportforums/board/message?board.id=pc_managed&message.id=5175 > >) because I already have a fleet of them in service and I need >uniformity. Every day that goes by, Dell loses the "value" that I have >always used to justify keeping them as a partner. I have been buying >Dell since 1998 and until about 2003 have always been happy with the >level of support and care that I have received. It's a shame that in the >quest to bump Mike Dell's share prices up a point or two, customer >support nosedives. > >At this point I just don't see how I can do business with Dell anymore. >We may not be the biggest customer in your or Dell's account, but we are >a growing tech company that is going to be expanding by about 400% in >the next few months. That's a lot of equipment that we're going to be >buying. I'll make sure that the next time I buy a PC from a vendor, it >will come with recovery media for all of the software that we PAID for. > > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 3:45 PM >To: Ben Ruset >Subject: RE: Requested Dell Quote(s) #286379533 > > >That is for the OS, not the other free software that comes with the systems. > > >-----Original Message----- >From: Ben Ruset [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 2:43 PM >To: Gendron, David >Subject: RE: Requested Dell Quote(s) #286379533 > >So what about the $10 per computer that I pay for recovery media? > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 3:42 PM >To: Ben Ruset >Subject: RE: Requested Dell Quote(s) #286379533 > >Unfortunately. That's the problem with the OEM software is that it >lives and dies with the system. > >-----Original Message----- >From: Ben Ruset [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 2:37 PM >To: Gendron, David >Subject: RE: Requested Dell Quote(s) #286379533 > >So if it's gone, it's gone forever? That sucks. > > > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 3:21 PM >To: Ben Ruset >Subject: RE: Requested Dell Quote(s) #286379533 > > >I understand your not trying to get something for free, but we >physically don't have a copy to send out (other than a retail copy for >Roxio). Dell preinstalls an OEM version from manufacturing and we don't >have any media that comes with it. I would send it out to you if it >were available. > >David > >-----Original Message----- >From: Ben Ruset [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 2:16 PM >To: Gendron, David >Subject: RE: Requested Dell Quote(s) #286379533 > >Well, the laptop came with it pre-loaded, but with no media. Surely >there must be a way of recovering the software if say the original hard >disk died, or got re-formatted, etc. > >I'm not trying to scam something from you for free, I'm just trying to >get backup media of software we bought and paid for. > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 3:14 PM >To: Ben Ruset >Subject: RE: Requested Dell Quote(s) #286379533 > > >We sell retail copies of both Roxio and Sonic but to my knowledge, we >don't have a version that I can send out for free. If you'd like me to >quote it for you, I can do that for you. > >David > > >-----Original Message----- >From: Ben Ruset [mailto:[EMAIL PROTECTED] >Sent: Friday, April 07, 2006 2:05 PM >To: Gendron, David >Subject: RE: Requested Dell Quote(s) #286379533 > >Thanks David, I appreciate it. > >One other thing. We've ordered a bunch of Inspiron laptops and they >either come with Roxio or Sonic CD burning software. > >We have our own software image that we load on these laptops, but >unfortunately we lose the ability to install Roxio or Sonic. I've heard >of Dell sending out CD's of that software to customers that request it. >Obviously I won't need it for every laptop, but it would be nice to have >a copy of each so that I can reload them when I put our image on these >laptops. I believe our 700M's were ordered with Sonic and our 630M's >came with Roxio. Can you help out? > >Even a link to a downloadable version would be fine. > >Thanks! > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Sent: Thursday, April 06, 2006 12:15 PM >To: Ben Ruset >Cc: [EMAIL PROTECTED] >Subject: RE: Requested Dell Quote(s) #286379533 > >Blaine and I were able to find the correct part, and send it out to you >at no cost. Sorry about the confusion. Please let me know if I can do >anything else for you. > > >Thanks, > >David Gendron >Dell Inc. - Senior Account Manager >Phone: 1-800-456-3355 ext 713-6749 >Fax: 1-800-607-9327 attn: David Gendron - [EMAIL PROTECTED] > >-----Original Message----- >From: Ben Ruset [mailto:[EMAIL PROTECTED] >Sent: Thursday, April 06, 2006 10:08 AM >To: Cook, Blaine >Subject: RE: Requested Dell Quote(s) #286379533 > >Yeah but I don't want a quote, I never got the brackets in the first >place, so why would I pay twice for them? > >Given the thousands of dollars I have spent on Dell switches, I would >imagine that getting a set of rack ears would not be a problem. > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >Sent: Thursday, April 06, 2006 11:03 AM >To: Ben Ruset >Subject: Requested Dell Quote(s) #286379533 > >Ben, > >I did not include the rack mount brackets for the 6024 because I do not >have access to that part. Please refer to the link below and they will >be able to provide you with a quote. > >http://www.dell.com/parts > >Thanks, > >Blaine Cook >1-80-901-3355 >ext.7134842 > >------------------------------- > > > > >
