I think they have put something in the water.... Stories seems to be the
same way. OMG Dell is awesome. While un afflicted people (like Thane and
I) scratch our heads. Reminds me of Eddie Murphy and when he talks about
the guy starving in the desert. Guy gives him a regular old - saltine
cracker and the guy is like "OMG this is the best damn cracker ever, is
this a ritz?" Yeah these dell stories are great. So many starving folks
though - makes me sad.
Thane Sherrington wrote:
At 07:25 AM 16/06/2006, Bobby Heid wrote:
I bought my daughter a Dell laptop for graduation. The default is to not
include a restore disk. Well, on this particular order, there was not an
option to purchase a recovery disk ($10). So after ordering the
laptop, I
called them up to purchase the disk and the guy told me I did not need
one
because it was on the system (wasting space I might add). I told him
that
was just great, but what was I to do when the HD crashed? He did not
have
an answer for me and promptly shipped me the disks. On top of that, I
was
not charged for them! :)
I wouldn't see that as great customer service. They neglected to give
you a recovery CD, and when you called them and pointed that out, they
gave you one. Recovery CDs with the system is a minimum service level.
Forcing you to call, convince them that you need one and then sending
one out takes them below minimum. It's ridiculous, and a great example
of how they try to take their customers. If you hadn't been a savvy
customer, you never would have gotten the CD.
T
--
Cheers,
joeuser (still looking for the 'any' key)
