Yeah, Sapphire's support is awful. I had a problem with a 1950 Pro, they too told me to take it up with Newegg.
My brother had a 1900 XT die on him, past the Newegg support period...he sent it in, and they informed him that they couldn't replace it with a 1900 XT because it was OOS, and his only option was to take a 1950 Pro--a slower card--with no other compensation. He had them wait for over a month for an XT to come in before cutting his losses and taking the 1950 Pro. Awful. I've generally preferred Nvidia's GPUs anyway (running the 512MB 8800GT now), and eVGA has absolutely stellar support. They're definitely my first choice for GPU purchases now. Greg > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:hardware- > [EMAIL PROTECTED] On Behalf Of j maccraw > Sent: Wednesday, April 30, 2008 9:33 PM > To: The Hardware List > Subject: [H] Add to your list of vendors to avoid > > Sapphire Technologies has just made my shit list for > the issues I am having the > HD3870X2 & broken fan support. Fraking thing idles > @60C due to the fan not ramping up > as it gets hot due to some glitch in the BIOS or > something. > > They expect me to deal with Newegg, who offer no > refunds & now I know why, when it's > not just my card it's all of them or least my revision > for sure. Now they expect me > to pay to send it to them so they can send me another > defective (after all there's > no fix yet). I told 'em I drag them into small claims > court 1st since I got $400 > invested! > > Also add to the list as the worst user support board > in the form of the "official" > unofficial Sapphire forums ruled over by GreenGekko > and his butt buddy Rubenos. Both > must be Europeeons because they've been saying lovely > thing about us "yanks". Any > rate I got banned for posting some findings about the > fan issue which were censored > without detailed explaination & I questioned why. > > So folks, spend your funds somewhere else because > official & unofficial this smells > of BS! > > > > > > > _______________________________________________________________________ > _____________ > Be a better friend, newshound, and > know-it-all with Yahoo! Mobile. Try it now. > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
