You should be able to F8 Safe mode to get to the hidden Administrator account.
Rick Q [email protected] On Tue, Sep 11, 2012 at 4:58 PM, Tim Lider <[email protected]> wrote: > Hello, > I think there is an option to do System restore on Boot up, if the > computer has > the install files in a REstore Volume on the HD. > > Good luck, > > > On September 11, 2012 at 4:20 PM Winterlight <[email protected]> > wrote: > > > My sister has a Dell Studio1536 laptop running Vista home Premium. > > Itunes and Tomtom are the only apps on it besides the ones that came > > with it. My sister uses her IE browser, and Word and that is it. > > Everything is setup for auto update and it has been continually updated. > > > > Unfortunately, , it has a big software problem.. I get ATI driver > > error on startup, the program shortcuts in the start menu are gone. > > It won't do a windows update. It won't let me create an THE > > Administrator account. It won't let me view anything on the C drive > > unless I am using Opus from a flash drive. A lot of the settings have > > disappeared. The desktop icons have disappeared. > > > > This is a computer with Vista Security on high, and Mcafee running in > > the background. I ran a Clamwin scan and I couldn't find a virus. I > > ran a SFC scan and it showed corrupt files that it could not fix. > > There is no Restore points available. Using OPUS I was able to copy > > the My Documents folder and save her data to a flash drive. Something > > happened to it that corrupted OS files. I have the data so there is > > no point in trying to repair this. > > > > What I want to do now is use the Dell Restore partition but I don't > > know how to go about it. If there was a disk, my sister does not > > remember it, I see the Restore partition but how does it work. I > > don't have any programs in the start menu so if that is how I start > > it up....what exe am I looking for? > > > > thanks > > > > Tim Lider > Sr. Data Recovery Specialist > Advanced Data Solutions, LLC > http://www.adv-data.com > [email protected] >
