Thank you to all of you who responded to my posting (below). For those who would like to know, the general consensus was:
--use empathy and active listening skills when responding to the patron (which I did--although she was still not satisfied) --explain that the DVD came pre-categorized (which I did--again, she was dissatisfied with this) --comedies have a range and not all people find all comedies "funny" and it is not the job of the librarian to know who will find a comedy funny or not (although we can offer an opinion if we know what the patron is looking for and we are familiar with the movie) --explain in a 520 note that the comedy may be a drama/comedy or have tragic elements (which only helps if the patron chooses the film from the online catalog instead of off the shelf...) --every one responding agreed that warning labels on library items are not appropriate Thank you again for your replies! L'Shalom, Poshi Mikalson Librarian Congregation B'nai Israel Sosnick Library 3600 Riverside Blvd. Sacramento, CA 95818 916-446-4861 ext. 18 Messages and opinions expressed on Hasafran are those of the individual author and are not necessarily endorsed by the Association of Jewish Libraries (AJL) =========================================================== Submissions for Ha-Safran, send to: Hasafran @ lists.acs.ohio-state.edu SUBscribing, SIGNOFF commands send to: Listproc @ lists.acs.ohio-state.edu Questions, problems, complaints, compliments;-) send to: galron.1 @ osu.edu Ha-Safran Archives: Current: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html History: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/history.html AJL HomePage http://www.JewishLibraries.org
