Michael Leonhard wrote: > My only gripe with SquirrelMail is that its threading mode doesn't work > for HCoop-Support, since the emails generated by the portal do not have > unique subject lines. I would like to suggest that each support ticket be > given a unique ID, which is included in the subject line of all related > emails.
I never intended anyone to use those e-mails as a primary source; rather, the different views provided by the portal are meant to be where you go to look up old exchanges, with the e-mails just being notifications of changes. I always delete portal e-mails after handling them. Specialized display on the portal is always going to have the potential to be more convenient then generic display in SquirrelMail. I would say it would be more productive for you to suggest improvements to the portal's views of support tickets. _______________________________________________ HCoop-Discuss mailing list [email protected] http://hcoop.net/cgi-bin/mailman/listinfo/hcoop-discuss
