We seemed to agree a few months ago on a change in the way that we deal with low member balances. I've done my part of the implementation needed to switch to the new approach. I'll summarize the changes here and then list what remains for other people to do.
- The point of this plan is to prevent members from sticking around and being charged, even after they owe us money. Our bylaws allow us to kick out folks who are delinquent for three months, thus we set a magic "deposit" amount at 3 months' estimated dues, based on each member's pledge amount. - When the difference between what a member has paid us and what he has been charged goes below his deposit amount, we freeze his account. All of his data should be maintained, but he shouldn't be able to do anything with HCoop besides read e-mail sent to his HCoop address. - When the difference between what a member has paid us and what he has been charged goes to 0, the board votes this person out of the co-op, unless there are mitigating circumstances. Lack of response by the member in question to billing inquiries implies that we will vote him out. I changed the portal to display balances as not including a fixed deposit amount, and I updated the low balance e-mail reminder robot to use the new terminology. The main technical component missing is a script for freeze drying a member, taking down all of his services until he pays and we run an un-freeze drying script. I've opened a bug for this against docelic, who expressed interest in doing it before. We should also have an official board vote confirming that this is how we should do things. Consider this my vote. _______________________________________________ HCoop-Discuss mailing list [email protected] https://lists.hcoop.net/listinfo/hcoop-discuss
