Davor Ocelic wrote: > Adam, what do you think about adding a feature to portal > that would report the time it took to perform an action > on the ticket? (Which would mostly be the time from request > to admin action). > >
Well, every message posted to a support thread has a timestamp, so you can extract the information pretty effectively by looking at those in most cases. What exactly are you looking for in addition? _______________________________________________ HCoop-SysAdmin mailing list [email protected] http://hcoop.net/cgi-bin/mailman/listinfo/hcoop-sysadmin
