We have added a text and link to the bug tracker on the support ticket login page, so it's more clear for future encounters. Thanks.
-- Regards, Eystein On Tue, Nov 16, 2010 at 9:08 AM, Bas van der Vlies <[email protected]> wrote: > On 15-11-10 22:54, Eystein Måløy Stenberg wrote: >> >> I don't understand your question. The login pages are different: >> >> *) Support customers can login to https://cfengine.com/otrs/customer.pl >> and ask any question they like about Cfengine >> (policies/design/architecture/etc.). >> >> *) Anyone may register for free at http://bug.cfengine.com and report >> bugs in *the software*. Almost all open source projects have a public >> bug tracker. >> >> This difference seems pretty clear to me at least... they handle >> different kinds of issues. >> > > My last remark. I know it is common to have a public bug tracker. The remark > is that when i hit the 'report a ticket' via the cfengine,com is not clear > at all that this page is only for users that have commercial support. > > Maybe this could be added. So it is obvious. It should be easy to report > issues or patches. So that cf3 will be improved. That is the goal we both > want. > > Regards > > > >> On 11/15/2010 10:13 PM, Bas van der Vlies wrote: >>> >>> On 15 nov 2010, at 22:05, Bas van der Vlies wrote: >>> >>>> >>>> On 15 nov 2010, at 18:36, Eystein Måløy Stenberg wrote: >>>> >>>>> The link on .com is for help requests from commercial support >>>>> customers. >>>>> This is different from reporting bugs in the software >>>>> (bug.cfengine.com). >>>>> >>>>> If you would like to buy commercial support, with help from Cfengine >>>>> professionals and a minimum response time, see >>>>> http://www.cfengine.com/pages/contactUs >>>>> >>>>> --Eystein >>>>> >>>> >>>> Thanks again for the info. So there a are 2 bug trackers. One on >>>> cfengne,com (commercial) and one cfengine.org that does a redirect to >>>> bug.cfengine.com. >>>> Can this not be clearer that the one on cfengine.com is for commercial >>>> users and maybe a side note for other users use the system on cfengine.org. >>>> It was very confusing for me that i could not login with my cfengine.com >>>> credentials (that i need else i can not report a bug or patch) on the >>>> commercial bug tracker. >>>> >>> >>> >>> >>> Now i think about it the username is tight to a support contract. when i >>> login you see that i have no support contract so my bug/patch has no >>> response time >>> constrain. So why the difference? >>> >>> >>> >>> -- >>> Bas van der Vlies >>> [email protected] >>> >>> >>> >> > > > -- > ******************************************************************** > * Bas van der Vlies e-mail: [email protected] * > * SARA - Academic Computing Services Amsterdam, The Netherlands * > ******************************************************************** > _______________________________________________ Help-cfengine mailing list [email protected] https://cfengine.org/mailman/listinfo/help-cfengine
