This morning, some tools are not working...

I was able to run a console, but not do a backup.

Its not as bad as some services, Quora is still down.

On Fri, Apr 22, 2011 at 12:18 AM, Edward Hotchkiss <
edw...@groupthinklabs.com> wrote:

> What an epic thread. Luckily I'm still a few days away from launching a new
> app on Heroku.
>
> - edward.
>
> On Thu, Apr 21, 2011 at 1:13 PM, Jeff Schmitz <jeffrey.j.schm...@gmail.com
> > wrote:
>
>> Latest:
>>
>> I suppose Heroku is in the unavailability zone that is still down.  Sorry,
>> Freudian slip.
>>  12:30 PM PDT We have observed successful new launches of EBS backed
>> instances for the past 15 minutes in all but one of the availability zones
>> in the US-EAST-1 Region. The team is continuing to work to recover the
>> unavailable EBS volumes as quickly as possible.
>>
>>
>> On Thu, Apr 21, 2011 at 1:45 PM, John Norman <j...@7fff.com> wrote:
>>
>>> Here's what you want -- from: http://status.aws.amazon.com/
>>>
>>> The last three provide the most information.
>>>
>>>  1:41 AM PDT We are currently investigating latency and error rates with
>>> EBS volumes and connectivity issues reaching EC2 instances in the US-EAST-1
>>> region.
>>>
>>> 2:18 AM PDT We can confirm connectivity errors impacting EC2 instances
>>> and increased latencies impacting EBS volumes in multiple availability zones
>>> in the US-EAST-1 region. Increased error rates are affecting EBS
>>> CreateVolume API calls. We continue to work towards resolution.
>>>
>>> 2:49 AM PDT We are continuing to see connectivity errors impacting EC2
>>> instances, increased latencies impacting EBS volumes in multiple
>>> availability zones in the US-EAST-1 region, and increased error rates
>>> affecting EBS CreateVolume API calls. We are also experiencing delayed
>>> launches for EBS backed EC2 instances in affected availability zones in the
>>> US-EAST-1 region. We continue to work towards resolution.
>>>
>>> 3:20 AM PDT Delayed EC2 instance launches and EBS API error rates are
>>> recovering. We're continuing to work towards full resolution.
>>>
>>> 4:09 AM PDT EBS volume latency and API errors have recovered in one of
>>> the two impacted Availability Zones in US-EAST-1. We are continuing to work
>>> to resolve the issues in the second impacted Availability Zone. The errors,
>>> which started at 12:55AM PDT, began recovering at 2:55am PDT
>>>
>>> 5:02 AM PDT Latency has recovered for a portion of the impacted EBS
>>> volumes. We are continuing to work to resolve the remaining issues with EBS
>>> volume latency and error rates in a single Availability Zone.
>>>
>>> 6:09 AM PDT EBS API errors and volume latencies in the affected
>>> availability zone remain. We are continuing to work towards resolution.
>>>
>>> 6:59 AM PDT There has been a moderate increase in error rates for
>>> CreateVolume. This may impact the launch of new EBS-backed EC2 instances in
>>> multiple availability zones in the US-EAST-1 region. Launches of instance
>>> store AMIs are currently unaffected. We are continuing to work on resolving
>>> this issue.
>>>
>>> 7:40 AM PDT In addition to the EBS volume latencies, EBS-backed
>>> instances in the US-EAST-1 region are failing at a high rate. This is due to
>>> a high error rate for creating new volumes in this region.
>>>
>>> 8:54 AM PDT We'd like to provide additional color on what were working
>>> on right now (please note that we always know more and understand issues
>>> better after we fully recover and dive deep into the post mortem). A
>>> networking event early this morning triggered a large amount of re-mirroring
>>> of EBS volumes in US-EAST-1. This re-mirroring created a shortage of
>>> capacity in one of the US-EAST-1 Availability Zones, which impacted new EBS
>>> volume creation as well as the pace with which we could re-mirror and
>>> recover affected EBS volumes. Additionally, one of our internal control
>>> planes for EBS has become inundated such that it's difficult to create new
>>> EBS volumes and EBS backed instances. We are working as quickly as possible
>>> to add capacity to that one Availability Zone to speed up the re-mirroring,
>>> and working to restore the control plane issue. We're starting to see
>>> progress on these efforts, but are not there yet. We will continue to
>>> provide updates when we have them.
>>>
>>> 10:26 AM PDT We have made significant progress in stabilizing the
>>> affected EBS control plane service. EC2 API calls that do not involve EBS
>>> resources in the affected Availability Zone are now seeing significantly
>>> reduced failures and latency and are continuing to recover. We have also
>>> brought additional capacity online in the affected Availability Zone and
>>> stuck EBS volumes (those that were being remirrored) are beginning to
>>> recover. We cannot yet estimate when these volumes will be completely
>>> recovered, but we will provide an estimate as soon as we have sufficient
>>> data to estimate the recovery. We have all available resources working to
>>> restore full service functionality as soon as possible. We will continue to
>>> provide updates when we have them.
>>>
>>> 11:09 AM PDT A number of people have asked us for an ETA on when we'll
>>> be fully recovered. We deeply understand why this is important and promise
>>> to share this information as soon as we have an estimate that we believe is
>>> close to accurate. Our high-level ballpark right now is that the ETA is a
>>> few hours. We can assure you that all-hands are on deck to recover as
>>> quickly as possible. We will update the community as we have more
>>> information.
>>>
>>>
>>>
>>>
>>> On Thu, Apr 21, 2011 at 1:22 PM, Shannon Perkins <
>>> johnshannonperk...@gmail.com> wrote:
>>>
>>>> I'm a total lurker on this list, but I give a strong second to Eric's
>>>> comment.
>>>>
>>>> Whatever the technical explanation/root-cause turns out to be this is
>>>> not acceptable platform behavior.
>>>>
>>>> Very troubling.
>>>>
>>>> --sp
>>>>
>>>>
>>>> On Thu, Apr 21, 2011 at 2:06 PM, Eric Anderson 
>>>> <e...@pixelwareinc.com>wrote:
>>>>
>>>>> On Apr 21, 11:50 am, Rohit Dewan <dew...@gmail.com> wrote:
>>>>> > Does anyone know why Heroku not able to redeploy onto another
>>>>> cluster? In
>>>>> > general, it would seem prudent to spread applications across the
>>>>> various
>>>>> > clusters so all apps do not suffer an outage when a single cluster is
>>>>> > affected.
>>>>>
>>>>> I agree completely. I was surprised to see that problems in just one
>>>>> of Amazons MANY data centers took Heroku down. Even their own website
>>>>> and their own support system are down. I thought the point of the
>>>>> cloud is to have your app stay up even if there are problems at one
>>>>> data center.
>>>>>
>>>>> Eric
>>>>>
>>>>> --
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>>>>> For more options, visit this group at
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>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Shannon Perkins
>>>> Editor of Interactive News Technologies
>>>> Wired.com
>>>> 415-276-4914
>>>> --_--_-
>>>>
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>>>
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>
>
>
> --
> Regards,
>
> ========
> Edward Hotchkiss
> http://groupthinklabs.com/
> +1.415.200.7902
> ========
>
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