Hi joshmckin,
thank you very much for the support.
I have tried to replicate the problem locally but I have found no
error yet.
I'm thinking a way to save the log realtime so I can parse it
searching for the problem; the "advance" logging addon is out of my
budget.

On 20 Lug, 15:58, joshmckin <joshmc...@gmail.com> wrote:
> I've had a similar issue, since the application is crashing any system
> built into the application for logging is crashing with it. New relic
> can sometimes catch it but not always. Your best bet is build an
> environment locally similar to Heroku (Nginx/Thin) and see if you can
> replicate the error. For us it turned out Mysql2 gem was throwing
> exceptions that would kill EventMachine and therefore kill Thin. Since
> Thin was giving up its ghost, the logger would not record the
> exception, once we were able to patch Mysql2 we were able to get to
> the root exception.

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