There are some heroku staffers who dip in and out every now and then answering 
stuff when necessary but the bulk of questions get answered.

I dare say a lot of stuff on here ends up in the Heroku support system, or 
elsewhere such as StackOverflow. 

Neil


On Friday, 23 December 2011 at 11:15, djangst wrote:

> @Heroku,
> 
> This may not be intended as an official support channel, but how about
> assigning someone to hang out here and answer questions? Many
> questions here go unanswered, and that isn't only recently.
> 
> Even if the answer is just to read the documentation, or contact
> Support directly, or "Sorry, can't help with that one," it's better
> than nothing.
> 
> It looks bad. Don't you guys have a bunch of money now? ;)
> 
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