But where should Heroku draw the line - should they also hang out on Stackoverflow? Should they also hang out in IRC 24/7? There's only so much resource, and that's focused on the direct customer support channel as far as I can see.
I have seen many responses from Heroku in the past. Neil On Friday, 23 December 2011 at 11:23, djangst wrote: > Out of the last 90 threads, 49 have 1 message (no response). > > You answer questions here, but the lack of responses from Heroku is > noticeable. > > I can't imagine there's a "no response" policy to get people to move > questions into the support system, but if there were, it's a bad > tactic. > > On Dec 23, 6:17 am, Neil Middleton <neil.middle...@gmail.com > (http://gmail.com)> wrote: > > There are some heroku staffers who dip in and out every now and then > > answering stuff when necessary but the bulk of questions get answered. > > > > I dare say a lot of stuff on here ends up in the Heroku support system, or > > elsewhere such as StackOverflow. > > > > Neil > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com > (mailto:heroku@googlegroups.com). > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com > (mailto:heroku+unsubscr...@googlegroups.com). > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
