Even if add-ons don't fit your situation perfectly, the Heroku platform and/or those services may. Add-ons cover most cases, but (rightly) don't try to cover every last situation. If an add-on isn't a good fit, you can usually provision the service separately (at the expense of SSO, Heroku-managed collaborators, and centralized billing). With the exception of platform add-ons like SSL, think of add-ons as additive rather than as a reason not to use Heroku.
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