Simple Vinay,
Ordered products June 5 (or 4th) from Harrison Bros. Needed everything here by
June 13. . Was informed they could ship 1/2 the order out next day but the
other half (below, 4" bifil etc) from their supplier in a day or two. I said
I'd not be home to receive the 2nd order & if they shipped when they said, I'd
be able to take delivery in Reno June 17 or 18.
June 6 Lori from Harrison Bros: "The 4" bifilament and 6" foil tape will be
shipping from our supplier on Monday. " (June 10)
June 13 Lori from HB: "I'm sorry I didn't get back to you sooner, but I was out
of the office until today. (June 13) While we had been assured from our
supplier that they would be able to ship your order out on Monday, they were
unable to ship it until Tuesday." (June11)
As it turned out, according to UPS, they did not ship until Wednesday June 12.
I sent several emails to Lori between receipt of her email June 13 (see below)
and my arrival in Reno asking what to do as the order was shipped late & would
reach me after my work dates. I received ZERO reply. I sent email yesterday &
again received no reply.
My order was not in Reno when I departed Tuesday June 18. Order arrived @ UPS
yesterday June 19.
This morning I called HB & spoke with Jeff (owner) who told me he would NOT
re-ship from Reno to my home. NOR would he request his supplier to re-ship from
Reno to my home (the only entity that "could" order a re-shippment.). Jeff also
refused to provide me any contact info for his supplier and I found him most
unpleasant person with whom to do business. You'd think they want to take care
of a customer who just spent in excess of $2,000.00 for their products.
But I'm resourceful and UPS was happy to provide shipper information.
I called them (Adhesive Tapes) and they agreed it was a messy situation and
they would ship from Reno to my home which they usually don't do for end users.
They could also not understand why Jeff refused to ask them to re-ship and
added they NEVER promise their buyers (HB) precisely WHEN they'd ship.
SILVER LINING:
"Adhesive Tape" only sells to tape re-sellers. Well, I informed them this
morning that I purchased close to twice as much as I thought I'd require and
would likely be re-selling within my community by early August. I also
mentioned I've a Calif business resale number. They said they'd fwd me
information so that as a re-seller, I could buy direct from them.
I will do so! And guess what? I can cut the hell out of Harrison Bros prices
and provide 25% of my profits to Burners Without Borders (precisely for
emergency temp housing!!!!) AND the BM Project for art! It's win-win-win!
It ain't personal, it's business and I feel that Harrison Brothers has acted in
a most unprofessional and rude manner. They are getting no more of my business
and I hope to provide a radical alternative to theirs!
Below is email I quoted above from HB.
Hope this clears up some questions for all of you.
peace, Hal
(below Lori's correspondence are 4 emails I sent in last several days asking
what to do. Not one has been replied to)
--------------------
From: lori <l...@harrisonbros.com>
Subject: Re: Tape order
Date: June 13, 2013 6:47:46 AM PDT
To: Hal Muskat <phoe...@rainbowpuddle.com>
Hi Hal.
I'm sorry I didn't get back to you sooner, but I was out of the office until
today. While we had been assured from our supplier that they would be able to
ship your order out on Monday, they were unable to ship it until Tuesday. They
had wanted to wait until Wednesday, but Jeff stepped in and got them to send it
Tuesday. I thought the shipping time from them and from us was the same, but
it looks like it takes an extra day from their location. Your shipment is
scheduled to be delivered on Wednesday. I know this is 2 days later than you
expected, but, unfortunately, we had no control over this shipment.
. . . .
I hope this unexpected delay doesn't cause you too much inconvenience. Good
luck with your 'yurt building!
Lori.
On 6/11/2013 3:01 PM, hal muskat wrote:
> Hi Lori, has the rest of the order shipped yesterday to Reno? Thanks, peace,
> Hal
>
>
>
> On Jun 6, 2013, at 7:34 AM, lori wrote:
>
>> Hi Hal.
>>
>> Sorry I couldn't send you this last night, they are working on our internet
>> and I lost the ability to email at the end of the day yesterday.
>>
>> . . . . .
>>
>> The 4" bifilament and 6" foil tape will be shipping from our supplier on
>> Monday. As soon as we have tracking information, I will get it to you.
>> That order is being shipped to the UPS store in Reno per your email.
June 13 to Lori @ Harrison Bros:
7:16 am: "delivery next wednesday will NOT work. I've crew in Reno on Tuesday."
9:16 am "I am not certain how to proceed with half our order two days late.
I wish you could have informed me this would not ship late last week or even
Monday. I've got rented space, 6 crew, 2 motel rooms & the schedule is to cut &
tape on Tuesday. This throws a giant monkey wrench into logistics.
Peace, Hal"
2:55 pm: "Hi Lori, product did not depart Jacksonville until this morning,
Thursday! I'm not very pleased."
June 19 3:03 PM
Lori, I am back in Calif, left Reno yesterday afternoon. Shipment arrived this
morning.
How to proceed?
I expected this shipment in Reno by Monday.
---------------------------
On Jun 20, 2013, at 10:25 AM, Vinay Gupta (Hexayurt Shelter Project) wrote:
>
> Hal,
>
> Apparently your tape has been delivered to a UPS store in Reno as per your
> instructions?
>
> I don't know quite what the problem is - has something gone wrong and you
> need it shipped from there to where you are or something?
>
> I really don't want to get in the middle of this, but I really do want you to
> get your tape and get on with your build.
>
> Vinay
>
>
> On Thu, Jun 20, 2013 at 3:55 PM, Vinay Gupta (Hexayurt Shelter Project)
> <hexay...@gmail.com> wrote:
> As in "tape was promised and not delivered, and you got your money
> back" or as in you're down $1000?
>
> I'm... *wary* of using the hexayurt mailing list for hashing out
> issues between suppliers and vendors, but I do acknowledge your need
> to tell the community what's going on.
>
> But, please, caution and reasonableness - let's not turn this into a
> Court of Public Opinion, please.
>
> Vinay
> (First time in years I've had to wear the list administrator hat.
> You're a polite, well-intentioned bunch)
>
> On 6/20/13, hal muskat <phoe...@rainbowpuddle.com> wrote:
> > Harrison Bros just totally screwed me for $1,000.00 worth of tape. A combo
> > of Harrison & their 3rd party supplier. More later. If you can find tape
> > elsewhere, please do so.
> >
> > --
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> > To unsubscribe from this group and stop receiving emails from it, send an
> > email to hexayurt+unsubscr...@googlegroups.com.
> > To post to this group, send email to hexayurt@googlegroups.com.
> > Visit this group at http://groups.google.com/group/hexayurt.
> > For more options, visit https://groups.google.com/groups/opt_out.
> >
> >
> >
>
>
> --
> Vinay Gupta
> Free Science and Engineering in the Global Public Interest
>
> http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State
> Failure Management Archive
> http://bit.ly/gupta_ark - or see it directly on Archive.org
>
> http://hexayurt.com - free/open next generation human sheltering
> http://hexayurt.com/plan - the whole systems, big picture vision
>
> "In the midst of winter, I finally learned that there was in me an
> invincible summer" - Albert Camus
>
> Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt
> UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851
>
>
>
> --
> Vinay Gupta
> Free Science and Engineering in the Global Public Interest
>
> http://bit.ly/gupta_arc - the Gupta State Failure Management Archive
> http://bit.ly/gupta_ark - or see it directly on Archive.org
>
> http://hexayurt.com - free/open next generation human sheltering
> http://hexayurt.com/plan - the whole systems, big picture vision
>
> "In the midst of winter, I finally learned that there was in me an invincible
> summer" - Albert Camus
>
> Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt
> UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851
>
> --
> You received this message because you are subscribed to the Google Groups
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> To unsubscribe from this group and stop receiving emails from it, send an
> email to hexayurt+unsubscr...@googlegroups.com.
> To post to this group, send email to hexayurt@googlegroups.com.
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> For more options, visit https://groups.google.com/groups/opt_out.
>
>
On Jun 20, 2013, at 10:25 AM, Vinay Gupta (Hexayurt Shelter Project) wrote:
>
> Hal,
>
> Apparently your tape has been delivered to a UPS store in Reno as per your
> instructions?
>
> I don't know quite what the problem is - has something gone wrong and you
> need it shipped from there to where you are or something?
>
> I really don't want to get in the middle of this, but I really do want you to
> get your tape and get on with your build.
>
> Vinay
>
>
> On Thu, Jun 20, 2013 at 3:55 PM, Vinay Gupta (Hexayurt Shelter Project)
> <hexay...@gmail.com> wrote:
> As in "tape was promised and not delivered, and you got your money
> back" or as in you're down $1000?
>
> I'm... *wary* of using the hexayurt mailing list for hashing out
> issues between suppliers and vendors, but I do acknowledge your need
> to tell the community what's going on.
>
> But, please, caution and reasonableness - let's not turn this into a
> Court of Public Opinion, please.
>
> Vinay
> (First time in years I've had to wear the list administrator hat.
> You're a polite, well-intentioned bunch)
>
> On 6/20/13, hal muskat <phoe...@rainbowpuddle.com> wrote:
> > Harrison Bros just totally screwed me for $1,000.00 worth of tape. A combo
> > of Harrison & their 3rd party supplier. More later. If you can find tape
> > elsewhere, please do so.
> >
> > --
> > You received this message because you are subscribed to the Google Groups
> > "hexayurt" group.
> > To unsubscribe from this group and stop receiving emails from it, send an
> > email to hexayurt+unsubscr...@googlegroups.com.
> > To post to this group, send email to hexayurt@googlegroups.com.
> > Visit this group at http://groups.google.com/group/hexayurt.
> > For more options, visit https://groups.google.com/groups/opt_out.
> >
> >
> >
>
>
> --
> Vinay Gupta
> Free Science and Engineering in the Global Public Interest
>
> http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State
> Failure Management Archive
> http://bit.ly/gupta_ark - or see it directly on Archive.org
>
> http://hexayurt.com - free/open next generation human sheltering
> http://hexayurt.com/plan - the whole systems, big picture vision
>
> "In the midst of winter, I finally learned that there was in me an
> invincible summer" - Albert Camus
>
> Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt
> UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851
>
>
>
> --
> Vinay Gupta
> Free Science and Engineering in the Global Public Interest
>
> http://bit.ly/gupta_arc - the Gupta State Failure Management Archive
> http://bit.ly/gupta_ark - or see it directly on Archive.org
>
> http://hexayurt.com - free/open next generation human sheltering
> http://hexayurt.com/plan - the whole systems, big picture vision
>
> "In the midst of winter, I finally learned that there was in me an invincible
> summer" - Albert Camus
>
> Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt
> UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851
>
> --
> You received this message because you are subscribed to the Google Groups
> "hexayurt" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to hexayurt+unsubscr...@googlegroups.com.
> To post to this group, send email to hexayurt@googlegroups.com.
> Visit this group at http://groups.google.com/group/hexayurt.
> For more options, visit https://groups.google.com/groups/opt_out.
>
>
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