Alright, at this point I'm going to take this as "you've fixed this yourself" and there's nothing I need to (or can!) do about it.
General world to all parties: please, if you've gotta use the mailing list for dispute resolution etc. - think twice, be conservative, try not to cause collateral damage, try other approaches first etc. Hal, if there's anything I need to do on this, let me know. Jeff & co have been doing good service for the community for a long time, let's not demonize them either _if you don't mind._ Onwards! Vinay On Thu, Jun 20, 2013 at 10:30 PM, hal muskat <phoe...@rainbowpuddle.com>wrote: > Simple Vinay, > > Ordered products June 5 (or 4th) from Harrison Bros. Needed everything > here by June 13. . Was informed they could ship 1/2 the order out next day > but the other half (below, 4" bifil etc) from their supplier in a day or > two. I said I'd not be home to receive the 2nd order & if they shipped when > they said, I'd be able to take delivery in Reno June 17 or 18. > > June 6 Lori from Harrison Bros: "The 4" bifilament and 6" foil tape will > be shipping from our supplier on Monday. " (June 10) > June 13 Lori from HB: "I'm sorry I didn't get back to you sooner, but I > was out of the office until today. (June 13) While we had been assured from > our supplier that they would be able to ship your order out on Monday, they > were unable to ship it until Tuesday." (June11) > > As it turned out, according to UPS, they did not ship until Wednesday June > 12. > > I sent several emails to Lori between receipt of her email June 13 (see > below) and my arrival in Reno asking what to do as the order was shipped > late & would reach me after my work dates. I received ZERO reply. I sent > email yesterday & again received no reply. > > My order was not in Reno when I departed Tuesday June 18. Order arrived @ > UPS yesterday June 19. > > This morning I called HB & spoke with Jeff (owner) who told me he would > NOT re-ship from Reno to my home. NOR would he request his supplier to > re-ship from Reno to my home (the only entity that "could" order a > re-shippment.). Jeff also refused to provide me any contact info for his > supplier and I found him most unpleasant person with whom to do business. > You'd think they want to take care of a customer who just spent in excess > of $2,000.00 for their products. > > But I'm resourceful and UPS was happy to provide shipper information. > > I called them (Adhesive Tapes) and they agreed it was a messy situation > and they would ship from Reno to my home which they usually don't do for > end users. They could also not understand why Jeff refused to ask them to > re-ship and added they NEVER promise their buyers (HB) precisely WHEN > they'd ship. > > SILVER LINING: > "Adhesive Tape" only sells to tape re-sellers. Well, I informed them this > morning that I purchased close to twice as much as I thought I'd require > and would likely be re-selling within my community by early August. I also > mentioned I've a Calif business resale number. They said they'd fwd me > information so that as a re-seller, I could buy direct from them. > > I will do so! And guess what? I can cut the hell out of Harrison Bros > prices and provide 25% of my profits to Burners Without Borders (precisely > for emergency temp housing!!!!) AND the BM Project for art! It's > win-win-win! > > It ain't personal, it's business and I feel that Harrison Brothers has > acted in a most unprofessional and rude manner. They are getting no more of > my business and I hope to provide a radical alternative to theirs! > > Below is email I quoted above from HB. > > Hope this clears up some questions for all of you. > > peace, Hal > > (below Lori's correspondence are 4 emails I sent in last several days > asking what to do. Not one has been replied to) > -------------------- > *From: * lori <l...@harrisonbros.com> > > *Subject: * *Re: Tape order* > > *Date: * June 13, 2013 6:47:46 AM PDT > *To: * Hal Muskat <phoe...@rainbowpuddle.com> > > > Hi Hal. > > I'm sorry I didn't get back to you sooner, but I was out of the office > until today. While we had been assured from our supplier that they would > be able to ship your order out on Monday, they were unable to ship it until > Tuesday. They had wanted to wait until Wednesday, but Jeff stepped in and > got them to send it Tuesday. I thought the shipping time from them and > from us was the same, but it looks like it takes an extra day from their > location. Your shipment is scheduled to be delivered on Wednesday. I know > this is 2 days later than you expected, but, unfortunately, we had no > control over this shipment. > > . . . . > > I hope this unexpected delay doesn't cause you too much inconvenience. > Good luck with your 'yurt building! > > Lori. > > On 6/11/2013 3:01 PM, hal muskat wrote: > > Hi Lori, has the rest of the order shipped yesterday to Reno? Thanks, > peace, Hal > > > > On Jun 6, 2013, at 7:34 AM, lori wrote: > > Hi Hal. > > Sorry I couldn't send you this last night, they are working on our > internet and I lost the ability to email at the end of the day yesterday. > > . . . . . > > The 4" bifilament and 6" foil tape will be shipping from our supplier on > Monday. As soon as we have tracking information, I will get it to you. > That order is being shipped to the UPS store in Reno per your email. > > > > June 13 to Lori @ Harrison Bros: > 7:16 am: "delivery next wednesday will NOT work. I've crew in Reno on > Tuesday." > 9:16 am "I am not certain how to proceed with half our order two days late. > > I wish you could have informed me this would not ship late last week or > even Monday. I've got rented space, 6 crew, 2 motel rooms & the schedule is > to cut & tape on Tuesday. This throws a giant monkey wrench into logistics. > > Peace, Hal" > > 2:55 pm: "Hi Lori, product did not depart Jacksonville until this morning, > Thursday! I'm not very pleased." > > June 19 3:03 PM > Lori, I am back in Calif, left Reno yesterday afternoon. Shipment arrived > this morning. > > How to proceed? > > I expected this shipment in Reno by Monday. > > > --------------------------- > > > On Jun 20, 2013, at 10:25 AM, Vinay Gupta (Hexayurt Shelter Project) wrote: > > > Hal, > > Apparently your tape has been delivered to a UPS store in Reno as per your > instructions? > > I don't know quite what the problem is - has something gone wrong and you > need it shipped from there to where you are or something? > > I really don't want to get in the middle of this, but I really do want you > to get your tape and get on with your build. > > Vinay > > > On Thu, Jun 20, 2013 at 3:55 PM, Vinay Gupta (Hexayurt Shelter Project) < > hexay...@gmail.com> wrote: > >> As in "tape was promised and not delivered, and you got your money >> back" or as in you're down $1000? >> >> I'm... *wary* of using the hexayurt mailing list for hashing out >> issues between suppliers and vendors, but I do acknowledge your need >> to tell the community what's going on. >> >> But, please, caution and reasonableness - let's not turn this into a >> Court of Public Opinion, please. >> >> Vinay >> (First time in years I've had to wear the list administrator hat. >> You're a polite, well-intentioned bunch) >> >> On 6/20/13, hal muskat <phoe...@rainbowpuddle.com> wrote: >> > Harrison Bros just totally screwed me for $1,000.00 worth of tape. A >> combo >> > of Harrison & their 3rd party supplier. More later. If you can find tape >> > elsewhere, please do so. >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "hexayurt" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to hexayurt+unsubscr...@googlegroups.com. >> > To post to this group, send email to hexayurt@googlegroups.com. >> > Visit this group at http://groups.google.com/group/hexayurt. >> > For more options, visit https://groups.google.com/groups/opt_out. >> > >> > >> > >> >> >> -- >> Vinay Gupta >> Free Science and Engineering in the Global Public Interest >> >> http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State >> Failure Management Archive >> http://bit.ly/gupta_ark - or see it directly on Archive.org >> >> http://hexayurt.com - free/open next generation human sheltering >> http://hexayurt.com/plan - the whole systems, big picture vision >> >> "In the midst of winter, I finally learned that there was in me an >> invincible summer" - Albert Camus >> >> Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt >> UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851 >> > > > > -- > Vinay Gupta > Free Science and Engineering in the Global Public Interest > > http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State > Failure Management Archive > http://bit.ly/gupta_ark - or see it directly on Archive.org > > http://hexayurt.com - free/open next generation human sheltering > http://hexayurt.com/plan - the whole systems, big picture vision > > "In the midst of winter, I finally learned that there was in me an > invincible summer" - Albert Camus > > Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt > UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851 > > -- > You received this message because you are subscribed to the Google Groups > "hexayurt" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to hexayurt+unsubscr...@googlegroups.com. > To post to this group, send email to hexayurt@googlegroups.com. > Visit this group at http://groups.google.com/group/hexayurt. > For more options, visit https://groups.google.com/groups/opt_out. > > > > > > > On Jun 20, 2013, at 10:25 AM, Vinay Gupta (Hexayurt Shelter Project) wrote: > > > Hal, > > Apparently your tape has been delivered to a UPS store in Reno as per your > instructions? > > I don't know quite what the problem is - has something gone wrong and you > need it shipped from there to where you are or something? > > I really don't want to get in the middle of this, but I really do want you > to get your tape and get on with your build. > > Vinay > > > On Thu, Jun 20, 2013 at 3:55 PM, Vinay Gupta (Hexayurt Shelter Project) < > hexay...@gmail.com> wrote: > >> As in "tape was promised and not delivered, and you got your money >> back" or as in you're down $1000? >> >> I'm... *wary* of using the hexayurt mailing list for hashing out >> issues between suppliers and vendors, but I do acknowledge your need >> to tell the community what's going on. >> >> But, please, caution and reasonableness - let's not turn this into a >> Court of Public Opinion, please. >> >> Vinay >> (First time in years I've had to wear the list administrator hat. >> You're a polite, well-intentioned bunch) >> >> On 6/20/13, hal muskat <phoe...@rainbowpuddle.com> wrote: >> > Harrison Bros just totally screwed me for $1,000.00 worth of tape. A >> combo >> > of Harrison & their 3rd party supplier. More later. If you can find tape >> > elsewhere, please do so. >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "hexayurt" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to hexayurt+unsubscr...@googlegroups.com. >> > To post to this group, send email to hexayurt@googlegroups.com. >> > Visit this group at http://groups.google.com/group/hexayurt. >> > For more options, visit https://groups.google.com/groups/opt_out. >> > >> > >> > >> >> >> -- >> Vinay Gupta >> Free Science and Engineering in the Global Public Interest >> >> http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State >> Failure Management Archive >> http://bit.ly/gupta_ark - or see it directly on Archive.org >> >> http://hexayurt.com - free/open next generation human sheltering >> http://hexayurt.com/plan - the whole systems, big picture vision >> >> "In the midst of winter, I finally learned that there was in me an >> invincible summer" - Albert Camus >> >> Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt >> UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851 >> > > > > -- > Vinay Gupta > Free Science and Engineering in the Global Public Interest > > http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State > Failure Management Archive > http://bit.ly/gupta_ark - or see it directly on Archive.org > > http://hexayurt.com - free/open next generation human sheltering > http://hexayurt.com/plan - the whole systems, big picture vision > > "In the midst of winter, I finally learned that there was in me an > invincible summer" - Albert Camus > > Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt > UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851 > > -- > You received this message because you are subscribed to the Google Groups > "hexayurt" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to hexayurt+unsubscr...@googlegroups.com. > To post to this group, send email to hexayurt@googlegroups.com. > Visit this group at http://groups.google.com/group/hexayurt. > For more options, visit https://groups.google.com/groups/opt_out. > > > > > -- > You received this message because you are subscribed to the Google Groups > "hexayurt" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to hexayurt+unsubscr...@googlegroups.com. > To post to this group, send email to hexayurt@googlegroups.com. > Visit this group at http://groups.google.com/group/hexayurt. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- Vinay Gupta Free Science and Engineering in the Global Public Interest http://bit.ly/gupta_arc <http://bit.ly/gupta_arc%20>- the Gupta State Failure Management Archive http://bit.ly/gupta_ark - or see it directly on Archive.org http://hexayurt.com - free/open next generation human sheltering http://hexayurt.com/plan - the whole systems, big picture vision "In the midst of winter, I finally learned that there was in me an invincible summer" - Albert Camus Twitter/Skype/Gizmo/Gtalk/AIM: hexayurt UK Cell : +44 (0) 7500 895568 / USA VOIP (+1) 775-743-1851 -- You received this message because you are subscribed to the Google Groups "hexayurt" group. To unsubscribe from this group and stop receiving emails from it, send an email to hexayurt+unsubscr...@googlegroups.com. To post to this group, send email to hexayurt@googlegroups.com. Visit this group at http://groups.google.com/group/hexayurt. For more options, visit https://groups.google.com/groups/opt_out.
