Hi Tracey
We had exactly that problem with inconsistent slide temps and failure to
heat on random pads.
Our local service technician said there was a manufacturing problem with all
plates made during a certain time and that they all needed to be replaced
worldwide. We had our pad tray replaced about a month ago and not a problem
since. Perhaps you can check if your replacement tray was from the "new"
batch.
Regards
Piero Nelva
----- Original Message -----
From: "Tracey Lenek" <[EMAIL PROTECTED]>
To: <histonet@lists.utsouthwestern.edu>
Cc: "Martin Trotter" <[EMAIL PROTECTED]>; "Joanna Bartczak-McKay"
<[EMAIL PROTECTED]>
Sent: Thursday, November 27, 2008 3:59 AM
Subject: [Histonet] Ventana Benchmark XTs
Hi,
We have had on-going thermal slide pad issues with our XTs since they were
installed
in February. The slide tray assemblies have been replaced not once but twice
and we are still having inconsistent
results with the temp verifier slides. Has anyone experienced the same
issues with this
instrumentation?
Thanks
Tracey Lenek
Tech III - Anatomic Pathology
Calgary Laboratory Services
403-770-3588
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