no, they usually contact the CEO's of the labs to get their employees to stop ragging on the company. Then again, you never know who is lurking in the winds.

JTT
----- Original Message ----- From: "Mark Tarango" <[EMAIL PROTECTED]>
To: "Histonet Alias" <[EMAIL PROTECTED]>
Cc: <[email protected]>; "Martin Trotter" <[EMAIL PROTECTED]>; "Tracey Lenek" <[EMAIL PROTECTED]>; "Burton,Lynn" <[EMAIL PROTECTED]>; "Joanna Bartczak-McKay" <[EMAIL PROTECTED]>
Sent: Friday, November 28, 2008 2:10 PM
Subject: Re: [Histonet] Ventana Benchmark XTs


I don't know how much the opinion of "The Unknown HT(ASCP)" counts.  You
aren't with Ventana I hope.

Mark

On Fri, Nov 28, 2008 at 11:51 AM, Histonet Alias <[EMAIL PROTECTED]>wrote:

They are switching to a more reliable manufacturer. They are being
proactive
and switching them before they fail down the road. My XT has been a
workhorse but we know certain peoples opinions about the company on here. I
will take it any day over the rest.

On Wed, Nov 26, 2008 at 5:29 PM, Burton, Lynn <[EMAIL PROTECTED]
>wrote:

> We have had some trouble but they are planning to replace them. We
received
> a letter that they had changed vendors for parts and found they need to
> switch back. They did replace one section earlier when it stopped > working
> completely.
>
> Lynn Burton
> Lab Assoc. I
> Animal Disease Lab
> Galesburg, Il 61401
>
> ________________________________
>
> From: [EMAIL PROTECTED] on behalf of Tracey
Lenek
> Sent: Wed 11/26/2008 10:59 AM
> To: [email protected]
> Cc: Martin Trotter; Joanna Bartczak-McKay
> Subject: [Histonet] Ventana Benchmark XTs
>
>
>
> Hi,
>
> We have had on-going thermal slide pad issues with our XTs since they
were
> installed
> in February. The slide tray assemblies have been replaced not once but
> twice and we are still having inconsistent
> results with the temp verifier slides.  Has anyone experienced the same
> issues with this
> instrumentation?
>
> Thanks
> Tracey Lenek
> Tech III - Anatomic Pathology
> Calgary Laboratory Services
> 403-770-3588
>
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--
The Unknown HT(ASCP)
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