Terri, We went through hell with the Roche dispensers in late 2017 to early 2018. The only thing positive I have to say is that the field engineer and our FAS are great. I have little respect for the sales staff or inside support.
We pay top dollar for these instruments and the required reagents and all Roche shows they are truly concerned with is the next sale We also had a sit-down with their scientific people as well, and here we are again. We haven't had the magnitude of failures this time but it is disheartening to see that what they said they were going to fix has not been fixed. I was also wondering why they would send product failure notifications to clinicians and not to the laboratories that are using the reagents. I got a notification from one of our oncology groups - but I never received one in our lab. Ventana doesn't exist and I miss that very much. With each buy out, merger or supposed partnership that I see with suppliers and manufacturers things are turned more to the bottom line and in the end the patient suffers and it's wrong. But that's big business. Vikki On Mar 5, 2019 3:05 PM, "Terri Braud via Histonet" < histonet@lists.utsouthwestern.edu> wrote: To those of you who wrote in support of my comments, thank you sincerely. To the Company's credit, I did receive a call of apology and a listening ear concerning the ongoing problems associated with the dispensers. I sincerely hope they understand the frustration that such a problem can cause. I want to state that I really do like the Benchmark Ultra, but the instrument is only as good as the individual parts. Based on many private responses that I received, I think that dispenser failure is probably being vastly underreported. I can only hope that a moment's indiscretion on their part will lead to a more open dialogue in their company concerning a true solution to this problem. Terri L. Braud, HT(ASCP) Anatomic Pathology Supervisor Laboratory Holy Redeemer Hospital 1648 Huntingdon Pike Meadowbrook, PA 19046 ph: 215-938-3689 fax: 215-938-3874 Care, Comfort, and Heal _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet