Thanks for the feedback. I appreciate the comments as I continue to research this. I suspect both of you may be right. My experience with Epson has been similar. With new machines in warranty they generally put someone knowledgable on the job and follow up until the problem is resolved. As the machines get older they loose interest and charge through the nose for service and parts. The idea is to have you replace machines about every 3 years. With the Z3100, this is HPs very costly intro into the large format fine art market and they should have every incentive to establish a competitive reputation for service. The r&d costs were major with the Z. Much of that reputation is contingent on quality support. They have one chance to do this right and the time is now or never. Only time will tell. The first year it should be taken for granted that they will be all over any problems. If not, they are going to loose big time. Everybody is watching. They know we are a fickle bunch and we'll jump ship in a ny minute because we have other options these days. Canons support so far seems bizarre to say the least, but their printers are built like tanks. To me, Epson has stumbled, but still very much in the game.
john --- In [email protected], Bob Wise <[EMAIL PROTECTED]> wrote: > > I read quite a few good reports on HP support when the DJ 130s were > new and hot. > I don't think it has to do with how much you spend, I think it has to > do with HP having a culture > of not supporting customers on older equipment. Very short sighted of > them, of course. > > On Aug 24, 2007, at 11:40 AM, djohnanderson wrote: > > > My experience with HP Tech support has almost always been a big > > disapointment. Most of > > the time I know more than they do. > > > > However, I recently bought a Z3100 and support for it is fabulous. > > I suspect that your > > support experience may be dependent on how much your product costs. > > > > --- In [email protected], "john dean" > > <deanwork2003@> wrote: > >> > >> What have you guys experienced in regard to HP tech support on large > >> format inkjet printers? I'm researching all this and much of what I > >> have heard is not encouraging. I've also heard about a lot more > >> mechanical falures due do substandard parts than with Epson machines. > >> Is that accurate? These two issues are my biggest concerns. The > >> features I want are all there, what I worry about is durability and > >> good tech support if I need it. > >> > >> john > >> > > > Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
