Can you look here: http://hplip.sourceforge.net/troubleshooting/io.html
and let me know the results of each? Thanks! A Mandi wrote:
xsane is there; i have this sshd magic cookie thing going on i haven't had time to fix (i'm at work; computer is at home; i'm ssh-ing into the firewall and then into the host)hp-setup tells me (when i'm at the console) that it doesn't see any devices.On Tue, 24 Oct 2006, Aaron J Albright wrote:Looks like you are missing xsane for scanning. Otherwise you should be able to run hp-setup to configure the printer.What happens? A Mandi wrote:I tried both the installer and the manual build. Here's hp-check [EMAIL PROTECTED] ~]# hp-check HP Linux Imaging and Printing System (ver. 1.6.10) Dependency/Version Check Utility ver. 4.0 Copyright (c) 2003-6 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. --------------- | SYSTEM INFO | ---------------Basic system info (uname -a): --> Linux bucket 2.6.17-5mdv #1 SMP Wed Sep 13 14:32:31 EDT 2006 i686 Intel(R) Pentium(R) 4 CPU 2.40GHz unknown GNU/LinuxDetected distro (/etc/issue): --> mandriva 2006.0 Detected distro (lsb_release): --> MandrivaLinux 2006.0 (Cooker) Currently installed version... --> OK, HPLIP 1.6.10 currently installed in '/usr/share/hplip'. Current contents of '/etc/hp/hplip.conf' file: # hplip.conf [hpiod] # port=0 (dynamic IP port) port=2208 (IANA IP port) [hpssd] # port=0 (dynamic IP port) port=2207 (IANA IP port) [hplip] version=1.6.10 jdprobe=0 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP doc=/usr/share/doc/hplip-1.6.10# Following values are determined at configure time and cannot be changed.[configure] network-build=1 pp-build=0 gui-build=1 scanner-build=1 fax-build=1 internal-tag=1.6.10.11 HPLIP running? --> Yes, HPLIP is running (OK). HPOJ running? --> No, HPOJ is not running (OK). Checking Python version... --> OK, version 2.4.1 installed ---------------- | DEPENDENCIES | ----------------Checking for dependency 'libcrypto (libcrypto - OpenSSL cryptographic library)'... --> OK, found.Checking for dependency 'gcc (gcc - GNU Project C and C++ Compiler)'... --> OK, found.Checking for dependency 'sane (SANE - Scanning library)'... --> OK, found.Checking for dependency 'gs (GhostScript - PostScript and PDF language interpreter and previewer)'... --> OK, found.Checking for dependency 'libjpeg (libjpeg - JPEG library)'... --> OK, found.Checking for dependency 'libpthread (libpthread - POSIX threads library)'...--> OK, found.Checking for dependency 'make (make - GNU make utility to maintain groups of programs)'... --> OK, found.Checking for dependency 'python-devel (python-devel - Python development files)'...--> OK, found.Checking for dependency 'reportlab (Reportlab - PDF library for Python)'...--> OK, found. Checking for dependency 'pyqt (PyQt - Qt interface for Python)'... --> OK, found.Checking for dependency 'cups-devel (cups-devel- Common Unix Printing System development files)'...--> OK, found.Checking for dependency 'ppdev (ppdev - Parallel port support kernel module.)'... --> OK, found.Checking for dependency 'libusb (libusb - USB library)'... --> OK, found.Checking for dependency 'scanimage (scanimage - Shell scanning program)'... --> OK, found.Checking for dependency 'libnetsnmp-devel (libnetsnmp-devel - SNMP networking library development files)'...--> OK, found.Checking for dependency 'python2x (Python 2.2 or greater - Python programming language)'... --> OK, found. Checking for dependency 'lsb (LSB - Linux Standard Base support)'... --> OK, found.Checking for dependency 'xsane (xsane - Graphical scanner frontend for SANE)'..error: Not found! This is an OPTIONAL dependency. Checking for dependency 'cups (cups - Common Unix Printing System)'... --> OK, found.Checking for dependency 'python23 (Python 2.3 or greater - Required for fax functionality)'... --> OK, found. ---------------------- | INSTALLED PRINTERS | ---------------------- No queues found. ---------------------- | SANE CONFIGURATION | ---------------------- 'hpaio' in /etc/sane.d/dll.conf'... --> OK, found. SANE backend 'hpaio' is not properly set up. Checking output of 'scanimage -L'... No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). --------------------- | PYTHON EXTENSIONS | --------------------- Checking 'cupsext' CUPS extension... --> OK, found. Checking 'pcardext' Photocard extension... --> OK, found. %d errors were detected. Please refer to the installation instructions at: http://hplip.sourceforge.net/install/index.html On Tue, 24 Oct 2006, Aaron J Albright wrote:Did you go through the instructions here: http://hplip.sourceforge.net/install/step2/mandriva06.html or did you use the installer? Can you run hp-check and post the output? Thanks! A Mandi wrote:That's where i am now. took all the hpoj stuff off after the upgrade to mandriva 2006, tried the rpms from mandriva 2006 and 2007 and got nothing. Now i have the 1.6.10 software built by hand, and still nothing. Are there other dependencies? kernel is 2.6.17-5mdv and ppdev is loaded.[EMAIL PROTECTED] ~]$ hp-info HP Linux Imaging and Printing System (ver. 1.6.10) Device Information Utility ver. 3.4 Copyright (c) 2003-6 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. error: No devices found. error: Error occured during interactive mode. Exiting. On Tue, 24 Oct 2006, Aaron J Albright wrote:HPOJ will not work with HPLIP.I have tested hplip on Mandriva 2006 and it works well. So if possible remove hpoj and install hplip and we can troubleshoot whatever problems you are having. It should work though!Try hplip 1.6.10? A Mandi wrote:I was using HPOJ on mandrake 10.0 and 10.1 before an upgrade to mandriva 2006, and HPLIP doesn't.Is there still a way to put HPOJ together? I'd like to get my scanner back. ;)On Mon, 23 Oct 2006, Aaron J Albright wrote:You are using HPOJ and it works or are you using hplip? A Mandi wrote:This printer kicked total printer butt under HPOJ. The printer and scanner worked, no problem.This is what i get when i unplug the usb and plug is back in:Oct 23 18:01:22 localhost kernel: usb 1-1: USB disconnect, address 4 Oct 23 18:01:22 localhost kernel: drivers/usb/class/usblp.c: usblp0: removedOct 23 18:01:22 localhost cups: cupsd -HUP succeededOct 23 18:01:25 localhost kernel: usb 1-1: new full speed USB device using uhci_hcd and address 5 Oct 23 18:01:25 localhost kernel: usb 1-1: configuration #1 chosen from 1 choice Oct 23 18:01:25 localhost kernel: drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x3A11 Oct 23 18:01:25 localhost udev[28894]: run_program: exec of program failed Oct 23 18:01:25 localhost pam_console.dev[28915]: Restoring console permissions for /dev/usbdev1.5Oct 23 18:01:26 localhost cups: cupsd -HUP succeededOct 23 18:01:28 localhost autosetupprintqueues[29091]: ### Program is starting ### Oct 23 18:01:28 localhost udev[29101]: run_program: exec of program failed Oct 23 18:01:28 localhost pam_console.dev[29104]: Restoring console permissions for /dev/usb/lp0 Oct 23 18:01:28 localhost autosetupprintqueues[29091]: launched command: exportDISPLAY="localhost:0.0"; export USER=mandi; [ -r /etc/sysconfig/i18n ] >> /dev/null 2>&1 && for l in `cat /etc/sysconfig/i18n`; do export $l; done >> /dev/null2>&1; [ -r /home/mandi/.i18n ] >> /dev/null 2>&1 && for l in `cat /home/mandi/.i18n`; do export $l; done >> /dev/null 2>&1; export XAUTHORITY=/home/mandi/.Xauthority; /usr/sbin/printerdrake --onlyautoqueueOct 23 18:01:28 localhost printerdrake[29119]: ### Program is starting ### Oct 23 18:01:34 localhost autosetupprintqueues[29091]: ### Program is exiting ##/dev/null 2>&1;thanks, --mandi On Mon, 23 Oct 2006, Aaron J Albright wrote:Has the printer worked before? Can you disconnect the printer run: tail -f /var/log/messagesand plug the printer back in and post any output in /var/log/messages?Thanks! Aaron Mandi wrote:It's a USB connection. [EMAIL PROTECTED] ~]$ /usr/lib/cups/backend/hp direct hp:/no_device_found "Unknown" "hp no_device_found" Thanks, --mandi On Mon, 23 Oct 2006, Aaron J Albright wrote:Are you connecting the printer via usb, parallel or network? Can you run: /usr/lib/cups/backend/hp and post the output? Thanks. A Mandi wrote:Aaron -- Thanks for the suggestion.I deleted all the hplip software i had installed on the system, removed the printer from CUPS as a usb:// device, and installed hplip 1.6.10 from the installer on sourceforge.hp-setup does not discover the printer. A popup window reports "No devices found. Please make sure your printer is properly connected and powered-on".I have the ppdev module loaded in the kernel, bus lsusb and the hp tools show nothing. I tried a couple of the kernels i have laying around, they are all 2.6.Anything else I should look for? thanks, --mandi On Fri, 20 Oct 2006, Aaron J Albright wrote:For the HP tools to work the printer needs to use the hp:/ backend. Would it be possible to remove hplip and install using the source from hplip.sf.net?If not try deleting the printer queues and run hp-setup to configure the printer. I could never get printerdrake to do it correctly, and it's rather more difficult.Hope this helps. A Mandi wrote:Hi.I have an Office Jet 5510, that was working very well with HPOJ and Mandrake 10.1. I recently upgraded to Mandriva 2006 to resolve other issues on the host, and have lost the ability to use the printer and scanner functions (i've never tried the faxing from the computer).I removed all of the HPOJ software that wasn't caught by rpm dependencies, but the MDV versions of HPLIP for 2006 didn't work at all with the printer, either as usb:// or hp:/so, i have built the 1.6.9 HPLIP software from the Mandriva 2007 RC srpms. I have the following installed:hplip-1.6.9-0.1.20060mdk hplip-model-data-1.6.9-0.1.20060mdk hplip-hpijs-ppds-1.6.9-0.1.20060mdk hplip-hpijs-1.6.9-0.1.20060mdk I have these sane packages installed: libsane1-1.0.16-5mdk libsane1-devel-1.0.16-5mdk libsane-hpaio1-1.6.9-0.1.20060mdk (from hplip srpm) sane-backends-1.0.16-5mdk sane-frontends-1.0.13-2mdk xsane-0.97-2mdkAfter installing these versions, printerdrake was able to find the printer, and installed it with a usb:// uri into CUPS. none of the HP utilities work, and CUPS doesn't see the printer as an hp:/ device. I see the hp "no device found" listings for printer and scanner devices in the CUPS options when trying to install the device by hand. With the usb:// uri, i can print to the printer but sane does not see any scanners.I've tried manually switching the device uri in /etc/cups/printers.conf to DeviceURI different hp:/usb/ uris, but I haven't hit on one that comes up as a supported model name.The hp daemons are runningroot 2778 0.0 0.1 37364 1288 ? Ss Oct19 0:00 ./hpiod root 2791 0.0 0.8 9128 5620 ? S Oct19 0:09 python ./hpssd.pyIs there something else I can look for? The output of hp-check is below.thanks, --mandi(xsane is installed; i have a magic cookie problem i'm also working on since upgrading)[EMAIL PROTECTED] ~]$ hp-check HP Linux Imaging and Printing System (ver. 1.6.9) Dependency/Version Check Utility ver. 3.1 Copyright (c) 2003-6 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details.Basic system info... --> Linux bucket 2.6.17-5mdv #1 SMP Wed Sep 13 14:32:31 EDT 2006 i686 Intel(R) Pentium(R) 4 CPU 2.40GHz unknown GNU/LinuxCurrently installed version... --> OK, HPLIP 1.6.9 currently installed. HPLIP running? --> Yes, HPLIP is running (OK). HPOJ running? --> No, HPOJ is not running (OK). Checking Python version... --> OK, version 2.4.1 installedChecking for dependency 'libcrypto (libcrypto - OpenSSL cryptographic library)'...--> OK, found.Checking for dependency 'gcc (gcc - GNU Project C and C++ Compiler)'... --> OK, found.Checking for dependency 'sane (SANE - Scanning library)'... --> OK, found.Checking for dependency 'gs (GhostScript - PostScript and PDF language interpreter and previewer)'... --> OK, found.Checking for dependency 'libjpeg (libjpeg - JPEG library)'...--> OK, found.Checking for dependency 'libpthread (libpthread - POSIX threads library)'...--> OK, found.Checking for dependency 'make (make - GNU make utility to maintain groups of programs)'... --> OK, found. Checking for dependency 'python-devel (python-devel - Python development files)'...--> OK, found.Checking for dependency 'reportlab (Reportlab - PDF library for Python)'...--> OK, found.Checking for dependency 'pyqt (PyQt - Qt interface for Python)'...--> OK, found.Checking for dependency 'cups-devel (cups-devel- Common Unix Printing System development files)'...--> OK, found.Checking for dependency 'ppdev (ppdev - Parallel port support kernel module.)'...--> OK, found.Checking for dependency 'libusb (libusb - USB library)'... --> OK, found.Checking for dependency 'scanimage (scanimage - Shell scanning program)'...--> OK, found.Checking for dependency 'libnetsnmp-devel (libnetsnmp-devel - SNMP networking library development files)'...--> OK, found.Checking for dependency 'python2x (Python 2.2 or greater - Python programming language)'...--> OK, found.Checking for dependency 'lsb (LSB - Linux Standard Base support)'...--> OK, found.Checking for dependency 'xsane (xsane - Graphical scanner frontend for SANE)'... error: Not found!Checking for dependency 'cups (cups - Common Unix Printing System)'... --> OK, found.Checking for dependency 'python23 (Python 2.3 or greater - Required for fax functionality)'...--> OK, found.Checking existing CUPS queues... Printer Device URI HPLIP Installed? ------------ ------------------------------------------------------ -------------------- HPOffJet5500 usb://hp/officejet%205500%20series?serial=MY47UG119M96 No note: Any CUPS queues that are not 'HPLIP Installed', must be installed note: with the 'hp:' or 'hpfax:' backends to have them work in HPLIP. Refer note: to the install instructions on http://hplip.sourceforge.net for more help.If any errors or warnings were reported, please refer to the installation instructions at:http://hplip.sourceforge.net/install/index.html------------------------------------------------------------------------- Using Tomcat but need to do more? Need to support web services, security? 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