Mary, most products/vendors have a web site with a technical support portal. If you are licensed for the product in question, you usually have access to the problem database for it. This is true sometimes even if you are not licensed. However, in some cases, you might have to go through some administrative steps to get an account set up before they will let you inside.
So, how do you find these web sites? Well, believe it or not, www.google.com is an excellent place to start. Merely enter the product or vendor name and the URLs will be displayed. I would estimate a 99% hit ratio to find the sites you need. Then, just click the URL from Google and drill down to the problem database. The websites also have "contact us" buttons which usually display toll free numbers where you can call for navigation assistance to find the page you want. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of mary george Sent: Friday, August 05, 2005 4:50 AM To: IBM-MAIN@BAMA.UA.EDU Subject: IBM problem reporting database All, While giving solution sto some problems ,IBM suggests us to refer to problem reporting databases to find a fix. Can anyone pls guide on how to refer to these problem reporting database? Cheers, Mary George __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
