I don't know much about US law and even less about Canada Law, but I found this:
"A Federal law in Canada regulates the use of bilingual packaging across the country. Inside the province of Quebec a provincial legislation regulates bilingual labels and packages, as well as instructions inside the package, brochures, catalogues, etc. As a rule of thumb, French must be there and as Prominent' as the English copy. In Quebec, the rules regarding POP Materials are a little more complicated. If it is in French only, you are safe. If not, check the provincial regulations or consult a Quebec lawyer." I cannot speak to the validity of the quoted material. I only suggest that Canadian law may be the root of your problem. If that is true, then it computes that support folks would be even more clueless than normal. The Google search words were "Canada law French". -----Original Message----- From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On Behalf Of esmie moo Sent: Wednesday, October 21, 2009 8:26 AM To: IBM-MAIN@bama.ua.edu Subject: OFF TOPIC - DELL CUSTOMER SUPPORT Good Morning Gentle Readers, Please forgive me for my post but I didn't know who or where to turn to. Recently I bought a laptop from Dell. All is well however, they keep sending me the paper work (including the warranty) in French. Despite my numerous calls to their not so attentive Customer support this problem continues. Since there is no Customer Support in Canada, the call is routed to India. They told me that if I want an English document (in this case the warranty) I have to download it. I tried the U.S. Customer Support (call routed to India) and they told me to call the Customer Support for Canada. I checked the DELL website to see if there is a complaints department in the U.S. to my disbelief there is none. Would anybody know if there is an e-mail address where I can register my complaint? Does DELL send their correspondance in Spanish? Thanks. __________________________________________________________________ Yahoo! Canada Toolbar: Search from anywhere on the web, and bookmark your favourite sites. Download it now http://ca.toolbar.yahoo.com. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
