Steve Comstock wrote: >So, maybe, it's not as bad as you first intimated, eh? I don't see a consistent, current problem of not getting "common basic *service*" from your current vendors out of the discussion above.
Thanks for reminding me, I forgot to add this *current* and *consistent* service problem we're currently experiencing. I wanted to add that, but got distracted by other more urgent work... ( I must do my work, you see... ;-D ) To be fair to that vendor, things are now going fine these days fortunately, but we're monitoring this. That vendor wrote some custom application on one of our database systems. Unfortunately it was somewhat buggy resulting into outage and incompatibilities. We have some trouble to communicate to them via e-mails and to get them to fix their software. There are other problems too, but I will not discuss them here. Eventually it boils down to skills shortage and lack of commitment on their part. Most of the times I'm very happy to work with vendors, because we (and other datacentres) are the reason for their existance. Groete / Greetings Elardus Engelbrecht ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
