________________________________ --------------------SNIP------------------------------------------------------------ I'm not sure why the jubilation. Sure, Neon is in business to make money. They're trying to do so by offering IBM's customers a way to save money. Whether it's legal or not is for the courts to decide; they haven't rendered that decision yet. Until then, in the interest of their pocketbooks, pragmatic customers should be rooting for Neon. -----------------------SNIP-------------------------------------
Paul: Neon has been sort of a loose cannon in the business for quite some time. My memory is not fresh on this but here it goes. 15+ years ago we were looking at a package (details dim sorry). One of the options that we looked at was a NEON product. We called and arranged to have a demo tape shipped. I installed it (with issues). As I went through the install I made notes on issues. After I got it installed I tried it out on some items and it did have issues which I did call NEON on. I did not get answers. I called back on the install issues and got a "who cares attitude" which did not go down well with me. We let the users try it out and they ran into problems and I called support and got another run around and after some pushing they said something like well of course it didn't work that way and it is not suppose to. I looked at the manual while we were talking and I saw the example the user tried and it looked the same to me. I asked them what about the example on page xx isn't that the same? Then I got back an answer that surprised me something to the effect that the documentation wasn't right. After I got off the phone I wrote a 3 page memo to the boss outlining the issues I had with the product and the users issues (at least the ones I was told about). I shipped it off to my boss and cc'd the manager of the group the product that was testing it. I guess my boss talked to NEON and then to the (other) manager and sent out an email that I was to de-install it and ship the product back. A few days later we get a phone call from a sales type at Neon and he was well lets say less than happy we did not want to buy the product and a few choice sentences. All in all not a good experience with Neon. They may have changed since then I do not know as They were scratched off of the list of vendors to do business with. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
