Ans so we come around circle - goodnight, good-riddance Neon. At least, I would hope all would agree that they would rather see Neon go down then IBM. Please, the choice is obvious.
On Thu, Feb 4, 2010 at 3:54 PM, Ed Gould <[email protected]> wrote: > ________________________________ > Paul: > > Neon has been sort of a loose cannon in the business for quite some time. > > My memory is not fresh on this but here it goes. > > 15+ years ago we were looking at a package (details dim sorry). > One of the options that we looked at was a NEON product. > We called and arranged to have a demo tape shipped. > I installed it (with issues). > As I went through the install I made notes on issues. > After I got it installed I tried it out on some items and it did have > issues which I did call NEON on. > I did not get answers. I called back on the install issues and got a "who > cares attitude" which did not go down well with me. > We let the users try it out and they ran into problems and I called support > and got another run around and after some pushing > they said something like well of course it didn't work that way and it is > not suppose to. I looked at the manual while we were talking and I saw the > example the user tried and it looked the same to me. I asked them what about > the example on page xx isn't that the same? Then I got back an answer that > surprised me something to the effect that the documentation wasn't right. > > After I got off the phone I wrote a 3 page memo to the boss outlining the > issues I had with the product and the users issues (at least the ones I was > told about). I shipped it off to my boss and cc'd the manager of the group > the product that was testing it. > > I guess my boss talked to NEON and then to the (other) manager and sent out > an email that I was to de-install it and ship the product back. A few days > later we get a phone call from a sales type at Neon and he was well lets say > less than happy we did not want to buy the product and a few choice > sentences. > > All in all not a good experience with Neon. They may have changed since > then I do not know as They were scratched off of the list of vendors to do > business with. > > Ed > > > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html > > -- Guy Gardoit z/OS Systems Programming ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
