>And the prospective new customers, if they're wary, will
observe IBM's treatment of its legacy customers and shy away.

That, IMO, is an unfair statement!
While not perfect, I've found, over the last 30 years, that IBM's treatment of 
its customers is d*mn good.
Unlike certain (Islandia, New York, for example) vendors!

>It's almost like the communication providers: they offer an introductory rate; 
>when it expires they're free to jack your price up.

I really hate it when one vendor knocks its competition in a public forum.

(PS: I'm also sick of comments complaining about decisions made 40 years ago, 
retained to continue to guarantee consistent results)
-
Too busy driving to stop for gas!

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