This is not really about IBM mainframes. But it is, in a sense, about computing in general. And, perhaps, why mainframes are viewed as archaic. This is a slashdot article. The person appears to be asking a serious question. But, how stupid should computer users be allowed to become?
http://ask.slashdot.org/story/10/03/01/132219/How-Do-You-Get-Users-To-Read-Error-Messages?art_pos=1 <quote> "The longer I do desktop support, the more it becomes obvious that my users don't read anything that appears on their screen. Instead, they memorize a series of buttons to press to get whatever result they want and if anything unexpected happens, they're completely lost. Error logs help a lot, but they have their limits. I've been toying with a few ideas, but I don't know if any of them will work and I was hoping my fellow Slashdotters could point me in the right direction. For example, I was thinking about creating icons or logos to identify specific errors. They might not remember that an error about "uninitialized data" but they might be more able to remember that they got the "puppy error" if I showed a puppy picture next to the error message. Or for times when finding images is too time consuming, you could create simple logos from letters, numbers, symbols, colors or shapes, so you could have the "red 5" error or "blue square" error (or any combination of those elements). I've even wondered if it would be possible to expand that to cover the other senses, for example, playing a unique sound with the error. Unfortunately, haptic and olfactory feedback aren't readily available. I like to think that my users would remember the error that caused them to get a swift kick in the balls. And if they forgot it anyhow, I could always help them reproduce it. Does anyone else have experience with ideas like these? Did it work?" </quote> John McKown Systems Engineer IV IT Administrative Services Group HealthMarkets(r) 9151 Boulevard 26 * N. Richland Hills * TX 76010 (817) 255-3225 phone * (817)-961-6183 cell john.mck...@healthmarkets.com * www.HealthMarkets.com Confidentiality Notice: This e-mail message may contain confidential or proprietary information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. HealthMarkets(r) is the brand name for products underwritten and issued by the insurance subsidiaries of HealthMarkets, Inc. -The Chesapeake Life Insurance Company(r), Mid-West National Life Insurance Company of TennesseeSM and The MEGA Life and Health Insurance Company.SM ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
