i Echo Matt in terms of the importance of what IT function Management Thinks. you would have some defined SLA/KPIs which are defined for measuring the performance and the somthing to start with. Adding to that System availability and reporting is a standard across It departments. however if you are able to Map your reports in terms of Business Impact/Applications it makes more sense and would be able to gauge the Business's attention. for example, when you reporting for Databases, it makes more sense for business if you mapping the particular business application in the report rather than what it is hosted on. Also a Start of the day checks on the same lines and system availability, storage in respect to Business applications as allocated, would be quite an eye opener. you could also do a monthly reporting of the upgrades/maintenance plans and their execution timeliness/statuses again mapped with the Business Impacted system/application for forecasting and remove unnecessary surprises.
Cheers, Amit On Tue, Sep 28, 2010 at 3:16 AM, Matthew Stitt <mathwst...@bellsouth.net>wrote: > One way I've had success is to find out what IT functins management thinks > is important. Then target those functions in your report. A good > attention-getter is to calculate the cost to the company if that function > is > not available for some length of time or the service goals cannot be > achieved. > > On Mon, 27 Sep 2010 15:19:56 -0600, Steve Comstock > <st...@trainersfriend.com> wrote: > > >On 9/27/2010 3:02 PM, Pommier, Rex R. wrote: > >> Hi list, > >> > >> Can any of you reply back to me off-list what kind of metrics you use to > report back to business management to show how your IT department is > performing? I'm looking for ideas IT-wide, not limited to the mainframe. > >> > >> Currently we report out the IT-centric "stuff" like system and database > uptime, response times, and the like, but the business' eyes glaze over. > We're looking for something that the business can relate to better and I'm > hoping to get some ideas from this esteemed list. > >> > >> In order to keep the list from clutter, if you could reply back offline, > I would appreciate it. > >> > >> Thanks. > >> > >> Rex > > > >Well, it's not metrics, but a couple of years ago I put > >together some starter HTML pages for IT departments to > >promote their value and open up to other departments. > > > >Maybe a few of these pages could be modified for your > >corporate intranet! > > > > > > http://www.trainersfriend.com/General_content/Internal_marketing.htm > > > > > >-- > > > >Kind regards, > > > >-Steve Comstock > >The Trainer's Friend, Inc. > > > >303-393-8716 > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
