> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of Brian Westerman
>
> We have DR support in our software, but I was under the impression
that most of the DR sites were
> running the OS under VM and they simulated the serial anyway.
>
> I suppose their are sites that do not run the DR under VM, but don't
the sites who don't run under VM
> know the serial number ahead of time, and wouldn't it be already built
into the software, or they have
> a already setup job to enter the new serial(s)? I know I would have
it set up if it were me.
>
> This also has nothing to do with the question, but I have always
thought that the vendor should be
> compensated for support of the DR testing anyway. (this will probably
cause a lot of angry
> responses). It's a separate processor and the vendor has to support a
problem that might occur on it
> just like they would if it were the primary processor, which may not
have the issue. If that were the
> case, then the vendor has to support your DR test for free. Now if
you are paying $50k for the
> software, it's probably a reasonable expectation, but if you are
paying $2K to $5K it's not as
> reasonable.
There still exists a mindset that believes, for example, that since
functionality ABC "normally" costs between $xxxK and $yyyK, then "your"
offer of functionality ABC at $xxxK/20 "can't be very good", or "you
don't have the resources to provide the kind of support we need", etc.
IOW, maybe your product's price is "too cheap".
-jc-
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