When filling in an ITIL based Configuration management database, I used the basic "server" definition for a mainframe. Then I created new entities for LPAR being "part of" the mainframe server, and Virtual Machine also being part of a server or an LPAR. I also use the Virtual Machine definition as part of an ESX Cluster and an OVM server pool. I have not yet had to define a straight Xen server or a KVM server, but I will get around to them.
BTW, there is an ITIL/ITSM based Helpdesk/ChangeManagement/ConfigurationManagement program out there. It is called OTRS with the ITSM add-on. It can run on a windows pc if you want to experiment or do it just for yourself. It can also run under linux (mine is in an ESX Virtual Machine, but it should be portable to linux under z/VM). /Tom Kern On 1/11/2012 12:18, MainframeJunkie wrote: > I have been asked what the common ITIL term in the industry is for > "Mainframe". Basically, these are the questions: > > 1) What term is used for the Mainframe System itself? > 2) What are the common names of the Mainframe Organizations in the industry? > The larger organization as a whole and not the individual departments. > > I have little experience with ITIL, so hopefully I phrased this question > properly. Thank you in advance for the assistance. > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
