On Mon, 6 Feb 2012 12:31:31 -0500, Tony Harminc wrote: >On 4 February 2012 12:03, Paul Gilmartin wrote: >>> >> That idea founders on the economics of support. ... I >> suspect a single service call to IBM costs, in the aggregate, more >> than an entire desktop system. > >Have you priced a support call with Microsoft lately? One that lets >you talk to someone who actually has access to and understands the >code? > No; my point is that most personal Windows customers can endure the entire life of the product without making such a call; most z/OS customers can't.
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