I ALWAYS OPEN AN INCIDENT ONLINE. The screen you get when it is down.
___________________________________________ Jim Petersen MVS - Lead Systems Engineer Home Depot Technology Center 1300 Park Center Drive, Austin, TX 78753 www.homedepot.com email: [EMAIL PROTECTED] 512-977-2615 direct 512-977-2930 fax 210-859-9887 cell This message may contain confidential information. The information contained in this message and any attachments are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any disclosure, copying, distribution or other use of the contents of this message is strictly prohibited. If you have received this email in error, please notify the sender immediately by email and delete all copies of this message -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Tom Schmidt Sent: Thursday, November 30, 2006 5:02 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK and SHOPZSERIES are Both Down On Thu, 30 Nov 2006 17:08:06 -0500, Petersen, Jim wrote: >Here we go again. I love these reliable new tools IBM has given us. >IBM please take us back to the reliable green screen. IBMLINK was down this morning, too, then it finally came back after about 1/2 hour. It may have been down longer and I only got in on the tail end. Did you call IBMLINK Customer Support and open an incident? I did when it happened to me. (I would NOT want any IBM executive to be able to truthfully say, "No one has complained to us about stability or reliability.") I complained - clearly & carefully. I went through the whole Dilbert routine... ("Yes, I have shut down my browser." "Yes, my browser is showing me my home page now." "Yes, I have selected 'clear cache'." "No, the APPLY button is not lit - should I select 'OK' now instead?") While I was on a 2-to-3 minute hold (for the 4th time) I retried it and it worked. Then I had to wait for her to come back on the line so I could explain that, yes, it was finally working NOW but that my company valued reliability and service more than what was evident from IBMLINK today. She said IBM understood that... but they can't prove it to me by the results so far. The incident cost money (lost time) while they diagnosed the issue from my end and eventually discovered that the problem was on their end. My PMR's country code was 999... apparently they don't expect to have more than 99,999 open IBMLINK incidents at any given point in time. (The IBMLINK PMR format is nnnnn,999.) With the reliability I've seen lately I would not be so sure the PMR incident number (nnnnn) won't overflow... I wonder what happens then? -- Tom Schmidt Madison, WI (All that to see that my real CICS PMR has been transferred to Hursley. Yes!) ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
