Internet is only a reasonable approach when companies are willing to
provide the same level of quality control over their web sites that they
do for their traditional media. Other than the CBT site (thank you Sam)
none of the others I deal with do.  When I'm trying to download the
solution to a problem, I don't need a link to a page that doesn't exist,
some distracting animation, annoying pop-ups, notification that the web
site prefers a different browser, brain dead interfaces that insist you
enter the same information repeatedly, options that are ignored, and out
of date content.

And since I (along with some other subscribers) am not allowed to
connect the mainframe network externally, after paying for the product I
still have to produce my own portable media that I can hand carry over.

-----Original Message-----
From: Robert Justice [mailto:snip] 
Sent: Thursday, April 26, 2007 6:33 AM
To: IBM-MAIN@BAMA.UA.EDU
Subject: Re: Best practices for software delivery

internet, as long as it's done like IBM's Shopzseries. 

(and not like C/A's esd process). 

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