Complete article available via http://www-306.ibm.com/software/htp/cics/enews/
Our sincere apologies to all users who experienced problems with IBMLINK/ServiceLink Web tool recently. A number of planned actions will deliver improved availability of the IBM Web tools you use. The ServiceLink VM systems in the US will remain available pending stability of the IBMLINK/ServiceLink web platform. We believe that restoring access to the VM IBMLINK/ServiceLink platform was the best way of providing a stable alternative and we thank those of you who took that step. The disruption on 30 and 31 July for around 3 hours on both days was due to an information technology infrastructure problem with the IBM Web Authentication system. This is used by over 150 web applications and currently houses over 5 million registered users worldwide. The problem was rectified at the end of the day on 31 July. The ServiceLink outage on 1 August lasted around 5 hours and was due to two unique problems: The first was due to an incorrect IBM Web Authentication system setting. The second was due to an error in the Domain Name Server which caused IBM Web Authentication and other applications such as IBMLINK/ServiceLink Web platform requests to fail in the IBM Network. IBM has an architectural enhancement planned for IBM Web Authentication service redundancy. A major deliverable related to this should be completed by 4Q 2007. Prior to then, all system changes related to IBM Web Authentication are being suspended to maximize stability. Many thanks for you patience as IBM stabilizes IBMLINK/ServiceLink and we look forward to continuing to provide the quality of service you have come to expect. Roland ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
