We had basic support when I was at Washington University. I know how that
goes - they tried to cut as many costs as possible. I still think ordering
tapes for maintenance is the best option. You have a free archive for the
PTFs, and if you need it, IBM gets you the tape the next day, usually in the
morning.
I remember all the horror stories about the huge HFS file systems needed to
receive the PTFs. Often, over double the size of the all of the PTFs. Is
that still a problem?
Eric Bielefeld
Sr. Systems Programmer
Milwaukee, Wisconsin
414-475-7434
----- Original Message -----
From: "Chase, John" <jch...@ussco.com>
Sent: Thursday, March 19, 2009 12:04 PM
Subject: Re: SMP/E RECEIVE ORDER: Prerequisites?
I hope that's the case, and is what I'm trying to verify.
Our shop is in "serious cost-cutting" mode, and toward that end we're
evaluating "downgrading" from SoftwareXcel Extended to either Basic, or
Resolve. Aside from ordering "packaged" service (RSU, etc.) via
ShopzSeries (and now RECEIVE ORDER), we've found we don't use any of the
other "Extended" features.
This document <http://www.vm.ibm.com/service/zmatrix.pdf> is what's
causing us confusion and consternation, for it seems to imply that if we
"downgrade" from Extended (aka Enterprise Edition), we would lose our
entitlement to order "packaged" service via ShopzSeries (and by
extension, via RECEIVE ORDER), even though ShopzSeries is not mentioned
by name in that document.
Sometimes it appears that even IBM doesn't know what IBM is talking
about. :-(
-jc-
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