>>Govt customer opens a PMR, and happens to get a non-US >citizen, they have to close the pmr.
That makes absolutely no sense! Some of the best support people in IBM work in the Toronto ISC. I used to work for a company based in California and the service provider was in Dallas. We had a z/OS problem that got escalated to a Toronto support person. She solved the problem; she was NOT a US citizen. - Too busy driving to stop for gas! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
