thomas_amb...@keybank.com (Tom Ambros) writes:
> "Complicated legacy mainframe system"?  It's CA-7!  If they think that's 
> complicated they probably can't work a Mr. Coffee. 

Key questions on the massive RBS / NatWest IT failure
http://www.zdnet.com/blog/projectfailures/key-questions-on-the-massive-rbs-natwest-it-failure/15706

references

RBS Bank joins the IT failures 'Hall of Shame'
http://www.zdnet.com/blog/projectfailures/rbs-bank-joins-the-it-failures-hall-of-shame/15685
Guardian's investigations suggest bank's problems began on Tuesday night
when it updated key piece of software called CA-7
http://www.guardian.co.uk/technology/2012/jun/25/how-natwest-it-meltdown

and

Update 6/27/12: According the The Register (a sensationalist tech news
site), an inexperienced computer operator in India caused the RBS
failure. Apparently, a routine problem arose during the upgrade
procedure, which is usually not a serious issue because administrators
can roll back to a previous and stable version of the software. In this
case, however, it seems the operator erroneously cleared the entire
transaction job queue, kicking off a long and difficult process of
reconstruction. The article adds: A complicated legacy
mainframe system at RBS and a team inexperienced in its quirks made the
problem harder to fix.

... snip ...

Inexperienced' RBS tech operative's blunder led to banking meltdown
http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/



-- 
virtualization experience starting Jan1968, online at home since Mar1970

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