I've just seen 3 HIPER PTF's from CA related to CA-7 that also fit
the
reported information on the RBS outage. I'd not be too hasty in
blaming
staff at this point.
Jerry Whitteridge
Lead Systems Programmer
Safeway Inc.
925 951 4184
If you feel in control
you just aren't going fast enough.
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-
m...@listserv.ua.edu] On
Behalf Of Knutson, Sam
Sent: Wednesday, June 27, 2012 6:49 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: 'Inexperienced' RBS tech operative's blunder led to
banking
meltdown
To someone who is inexperienced on platform I imagine managing a CA-7
upgrade is like having the world's smartest dog but it only
responds to
commands in Latin. Miscommunication is likely to be a source of
dissatisfaction.
The average person <30 is not stupid because they haven't been
editing
command decks and JCL for 25 years or lazy but software on our
platform
tends to be very particular and sometimes unforgiving of mistakes
i.e.
failure to specify QUEUE=NOFORMAT or some non-obvious phrase as
part of
START command. Since business is no longer content to bring in
newbies
and let them spend 5-10 years to reach Journeyman status under the
guidance
of more senior folks software is going to have to get smarter and
more
forgiving, documentation is going to have to be written with less
assumptions about the expertise of the "systems programmer" and
zNextGen
(generic) is going to operate "our" mainframes weather we think
they are
ready or not. Some of those next generation folks are not going
to be
based in the home office anymore either whether we like that or not.
The Register is fun reading sometimes but they rarely have enough
detail
to get real insight into what actually happened. So really
anything we say
here is just idle speculation. Feels like Friday so that's my .
02 worth
of idle speculation :-)
Best Regards,
Sam Knutson, GEICO
System z Team Leader
mailto:sknut...@geico.com
(office) 301.986.3574
(cell) 301.996.1318
"Think big, act bold, start simple, grow fast..."
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-
m...@listserv.ua.edu] On
Behalf Of Tom Ambros
Sent: Wednesday, June 27, 2012 8:25 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: 'Inexperienced' RBS tech operative's blunder led to
banking
meltdown
"Complicated legacy mainframe system"? It's CA-7! If they think
that's
complicated they probably can't work a Mr. Coffee.
Thomas Ambros
Operating Systems and Connectivity Engineering
518-436-6433
From: Ed Gould <edgould1...@comcast.net>
To: IBM-MAIN@LISTSERV.UA.EDU
Date: 06/27/2012 00:44
Subject: 'Inexperienced' RBS tech operative's blunder led to
banking meltdown
Sent by: IBM Mainframe Discussion List <IBM-
m...@listserv.ua.edu>
http://www.theregister.co.uk/2012/06/26/
rbs_natwest_ca_technologies_outsourcing/
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