On 11/30/2012 10:53 AM, Edward Jaffe wrote:
On 11/29/2012 10:55 PM, Timothy Sipples wrote:
Nevertheless, you are allowed to mark the problem incident as Severity 1
whenever you have somebody on shift.(*) Therefore it's possible to have
your first qualified support person come in at, say, 8:00 a.m. and raise
the PMR to Severity 1. Then, as your last qualified support person turns
the lights out, that person lowers the PMR to Severity 2 (or lower if
appropriate). Loop, repeat if necessary. That's entirely within the rules
and even expected/recommended if you have a problem requiring Severity 1
attention from IBM.
Interesting concept. Is this a common practice? Is anyone on IBM-MAIN
routinely doing this?
Ed,
I've done that, especially when it was time for all of us to get some
sleep and recharge.
Regards,
Tom Conley
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