+1 I agree whole-heartedly with Mike and Charles.
Ramsey Hallman MVS/Quickref Support Group Chicago-Soft, LTD. On Mon, May 22, 2023 at 5:34 PM Mike Shaw <techsupp...@quickref.com> wrote: > +1 > > I have been working with IBM z/OS documentation for over 40 years and have > submitted many reader comment forms in that time. In that time I have found > and reported typographical errors, inconsistencies, obsolete information, > and even flat-out WRONG statements. > > Without real-world feedback from z/OS professionals who actually USE the > documentation, it's accuracy and usability will not improve. > > IBM has good technical documentation writers but they are NOT end-users. > > Eliminating RCFs disconnects authors of the documentation from consumers of > the documentation...NOT a good idea. > > Mike Shaw > MVS/QuickRef Support Group > Chicago-Soft, Ltd. > > On Mon, May 22, 2023, 6:05 PM Charles Mills <charl...@mcn.org> wrote: > > > For those who have not been following this discussion, IBM is on track to > > remove the RCF process as we have known it for forty or so years. > Customers > > and ISVs will be limited to a Web pop-up “Was this helpful?” and if you > > answer No, you will be able to briefly justify that answer. There is also > > apparently now no path whatsoever for a customer to open a requirement > > against IBM documentation. > > > > We need a way to provide formatted suggestions for improvements, > > clarifications or corrections to IBM manuals. > > > > If you would like that, then wishing and hoping and grumping will not > make > > it happen. Here is what might make it happen: > > > > - You could start by replying with a simple +1 to this post. The IBM > > powers that be do not participate in this forum, but there is strong > > evidence that what happens here sometimes percolates in that direction. > > - You could vote for Peter Farley’s RFE. Find it here: > > > https://ibm-z-hardware-and-operating-systems.ideas.ibm.com/ideas/ZOS-I-3691 > > (apologies for any fold). > > - If you have an IBM rep at your shop, you could let him or her know. If > > you simply know an IBMer you could tell him or her nicely. > > - If you have contacts who are responsible at your shop for other > products > > such as the languages, Db2, CICS, MQ and so forth, you could try to get > > them to chime in. Apparently one of the pushbacks from the documentation > > team is “IBM has 1200 products and our process works fine for all of > them – > > what’s wrong with you z/OS people?” > > > > Thank you. > > Charles > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
