We use SMS. My considers them quite decent. Not as fast as IBM things, especially our 3585 ATL and 3494 VTS. But I do know that they have worked on those and resolved our problems in as timely a manner as we allow. They are only allowed to touch things in a small window on Sundays, unless the device is totally kaput.
On Mon, Aug 12, 2013 at 2:11 PM, Dazzo, Matt <mda...@pch.com> wrote: > I'd be very leery of 3rd party vendor hardware support. That was tried > here once to try and save money, our ATL/VTS device was down for 5 days > before they admitted they were lost. We had to have IBM come in and save > the day, that took another 2 days. Hence, the manager is not here any > longer, an outage like that is not taken too kindly. > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Staller, Allan > Sent: Friday, August 09, 2013 2:14 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: z10 Memory > > I don't know about 3rd party support, but if you have minimal storage > config (32GB) a different chip is used. > The upgrade from 32GB to >32GB requires replacement of *ALL* memory chips > and a disruptive outage. > > HTH, > <snip> > Since IBM dropped the z10 from marketing, it seems impossible to get > anything done to the box from them. Does anyone know if it is possible to > acquire memory, from a third party, and have it put in the z10 and be > actually operational? I'm told everything is done via microcode now and > IBM won't even update that on z10's...the memory will be there but the > microcode isn't set to use it. > </snip> > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > -- As of next week, passwords will be entered in Morse code. Maranatha! <>< John McKown ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
