You might need to talk to IBM admin for your site. This has happened to me in the past when my company was having a challenged with IBM accounting practices,
You should be able to talk to your IBM account manager to find out what is going on Lizette > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Pommier, Rex > Sent: Monday, June 13, 2016 8:06 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: rant on IBM support offerings > > So maybe somebody can explain the logic behind this. I opened a PMR last week > on an IBM product that I have support on. I was able to electronically open > the ticket and as part of my opening documentation, I mentioned that I have an > SVC dump of the offending product that I can send them if they need it. (20- > 20 hindsight, I should have just attached the dump when I opened the PMR). > Anyway, I got an e-mail back from IBM support asking me to send in the dump, > along with a link to my PMR. However when I go back to the PMR, the web page > says that if I want to update my PMR electronically I need either Software > Xcel or Resolve to attach, otherwise I need to call IBM-SERV to update the > ticket. > > So I need to pay IBM extra money on top of the monthly/annual support charges > for the privilege of being able to save IBM time and money by updating PMRs > myself rather than having IBM update them for me? This doesn't compute!! > > <rant off> > > Rex ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
