This indicates a weakness in your console deployment - my staff have remote access to all the consoles they need (including the Master)
Jerry Whitteridge Manager Mainframe Systems & Storage Albertsons - Safeway Inc. 925 738 9443 Corporate Tieline - 89443 If you feel in control you just aren't going fast enough. -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Edward Gould Sent: Wednesday, September 28, 2016 9:10 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: EXTERNAL: Re: remote system support (i.e. the data center is 2 states away from you). > On Sep 28, 2016, at 12:28 AM, Brian Westerman <brian_wester...@syzygyinc.com> > wrote: > > Hi John, > > Our company (Syzygy Incorporated) fully supports more than 70 sites remotely, > all over the world. On top of that we provide partial support for another 60 > to 70 sites. Some are large (300+MSU) and some are quite small (8 to 10 > MSU), but they all need our expertise and not being "on-site" has never been > an issue. We also have a suite of system automation products that we > maintain at several hundred sites. > > Even 10 to 12 years ago, it was very unusual to be "at" a site or if > you were physically there, to be anywhere near the actual computer > room. Once a site realizes that the systems programmer doesn't need > to be in that room, it's only a small jump for them to understand that > you get just as much support from the next floor, or the next > building, or the next city, etc. I can still remember some knock-down > drag out fights between the systems programmers and the operations > group on whether or not the systems programmers should ever be allowed > into the computer room. We (systems programmers) always won that > argument, but now I wonder why I fought it for so long. :) ——————————SNIP——————————————— I will disagree with you on this one. Our data center is on 2 floors and running upstairs is still needed as consoles (except the master) is still needed to this day. Just last week all consoles (except the master) were locked out (TSO was dead as were other possibilities). We were able to get the system back (and working in good order) by a combination of operator commands. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ________________________________ Warning: All e-mail sent to this address will be received by the corporate e-mail system, and is subject to archival and review by someone other than the recipient. This e-mail may contain proprietary information and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately. ________________________________ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
