Tom Marchant wrote: >This is one of my pet peeves, so I'll extend your rant a bit.
>Ever since I started in this business, people have warned me that certain >people aren't smart enough to understand, and that giving them too much >information will cause problems. As an application programmer, I was told that >if I gave operators too much information,they wouldn't understand and would >f*** things up worse than if I just keep them ignorant. You must kick them (who told you nonsense) hard and properly where the sun is not shining somewhere between their legs. It reminds me of the joke I saw on Whats-App: 'If I tell people that the brain is an App, perhaps then they will start using it!'. >The user-dummy is a myth. True. I have one example to share - my users think I am also responsible for e-mails (we send out hundreds e-mails with RACF reports every day). So they contact me for e-mail related problems. I then guide them to do tests (delivery reports, e-mails without attachments and temporary usage of private addresses, etc.) and guide them to ask the right questions to the right e-mail administrator (our own or their own admins) for help. In the end they now know how to fix e-mail problems themselves. Yes, e-mail problems were resolved in the end. Groete / Greetings Elardus Engelbrecht ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN