Tom Brennan wrote: >I agree #2 and #3 are really important, but I think Allan was talking >about #1.
I think #1 is *also* important! But #1 isn't sufficient for the required outcome. I try to focus on outcomes first. Unfortunately, in this particular case, no matter what a vendor does -- and the vendors including IBM should do better! (#1) -- they cannot assure the outcomes mission critical customers require. Those mission critical customers (almost all of you) have some role to play, too, including #3. So please take advantage of IBM Knowledge Center for z/OS and/or other contingencies. And yes, by all means, make sure IBM officially knows what you need that IBM can accomplish. But...have a contingency (or a couple), too. Elardus Engelbrecht wrote: >Many many years ago I could not submit my SCRT in time! Why? IBM was >unavailable. Really! In most countries there is now dual pathing (to some degree anyway, since they're both Internet dependent) to submit SCRT reports: LMS Web and LMS eMail. IETF RFC 1149 compliant submission of SCRT reports is not yet available, as far as I know. There are also the "force majeure" situations, yes. -------------------------------------------------------------------------------------------------------- Timothy Sipples IT Architect Executive, Industry Solutions, IBM z Systems, AP/GCG/MEA E-Mail: sipp...@sg.ibm.com ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
