On 8/09/2017 5:02 AM, Gord Tomlin wrote:
Charging for the privilege of reporting bugs, and obtaining fixes for
the bugs, puts the incentives for the charging vendor in the wrong
place. It reduces the net cost to the vendor of handling defects, and
transfers part of the financial impact of bugs from the vendor to the
customers. It could be viewed as reducing the vendor's incentive to
develop relatively bug-free software.
As a vendor, I greatly appreciate customers who take the time to report
bugs. It helps improve the software and helps me do my job. I suspect
that most of the developers at IBM feel the same way.
However, there are parts of IBM that view problem reports as a nuisance.
They work very hard to close them before the developers see them. I
suspect IBM developers don't realize how much time and effort it takes a
customer to get a problem report past these gatekeepers before they see it.
--
Andrew Rowley
Black Hill Software
+61 413 302 386
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