Michael - thank you for the clarification.
Lionel B. Dyck <sdg>< Website: http://www.lbdsoftware.com "Worry more about your character than your reputation. Character is what you are, reputation merely what others think you are." - John Wooden -----Original Message----- From: IBM Mainframe Discussion List <IBM-MAIN@LISTSERV.UA.EDU> On Behalf Of Michael Brennan Sent: Wednesday, July 24, 2019 8:27 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Shopz product orders will NOT be available between August 16, 2019 and August 22, 2019 inclusively The title of the email is 'Product orders will NOT be available'. Then in the body it states 'Service orders will not be impacted.' PTFS fall under the category of service and not product orders. The easiest way to get any and all PTFS is to use the SMP/E Internet service retrieval process. You do not even need Shopz to get a published PTF. More info at https://www.ibm.com/support/knowledgecenter/en/SSLTBW_2.1.0/com.ibm.zos.v2r1.gim3000/dsetup.htm and https://www.ibm.com/support/knowledgecenter/en/SSLTBW_2.1.0/com.ibm.zos.v2r1.e0zb100/e0z3b1_SMP_E_Internet_Service_Retrieval.htm Michael Brennan ________________________________ From: IBM Mainframe Discussion List <IBM-MAIN@LISTSERV.UA.EDU> on behalf of Allan Staller <allan.stal...@hcl.com> Sent: Wednesday, July 24, 2019 7:54 AM To: IBM-MAIN@LISTSERV.UA.EDU <IBM-MAIN@LISTSERV.UA.EDU> Subject: Re: Shopz product orders will NOT be available between August 16, 2019 and August 22, 2019 inclusively Great minds think alike! <G> -----Original Message----- From: IBM Mainframe Discussion List <IBM-MAIN@LISTSERV.UA.EDU> On Behalf Of Lionel B Dyck Sent: Wednesday, July 24, 2019 7:54 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Shopz product orders will NOT be available between August 16, 2019 and August 22, 2019 inclusively " In the event of an emergency during this time, please contact your IBM Sales Representative for assistance. Thank you." Perfect - the IBM Sales Rep will know how to get you a PTF in a timely manner that allows you to resolve a Sev 1 issue - right! And I've got some ocean front property for sale, great ocean view and plenty of sand, just outside of Las Vegas. Lionel B. Dyck <sdg>< Website: https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lbdsoftware.com&data=02%7C01%7Cmichael.brennan%40HCL.COM%7Cadc132c5c77f4ea01fc108d710363476%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636995697341058822&sdata=8msK2AH%2FhevVWK6T593pamqEHIH6C8itz6PXI2hLIe0%3D&reserved=0 "Worry more about your character than your reputation. Character is what you are, reputation merely what others think you are." - John Wooden -----Original Message----- From: IBM Mainframe Discussion List <IBM-MAIN@LISTSERV.UA.EDU> On Behalf Of Allan Staller Sent: Wednesday, July 24, 2019 7:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: FW: Shopz product orders will NOT be available between August 16, 2019 and August 22, 2019 inclusively What is wrong with this picture? Their Flagship is available 99.999999% of the time. Why can’t the support systems match the availability? BTW, what if someone needs to obtain a PTF in that interval? What do they do then? Refrain: The new tools are neither as reliable, available, or serviceable as those that are being replaced. IMO, there is usually less function as well. From: shop...@us.ibm.com <shop...@us.ibm.com> Sent: Tuesday, July 23, 2019 8:41 PM To: Allan Staller <allan.stal...@hcl.com> Subject: Shopz product orders will NOT be available between August 16, 2019 and August 22, 2019 inclusively To our Valued IBM Clients: IBM will be engaged in a system migration beginning on August 16, 2019 which will impact the ability for you to place a Shopz Product Order up to and including August 22, 2019. (Service Orders will NOT be impacted.) In the event of an emergency during this time, please contact your IBM Sales Representative for assistance. Thank you. The affected countries are as follows: USA, US Canada, CA Puerto Rico, US Guam, GU Virgin Island, VI We recommend leaving enough lead time by submitting orders for processing before August 15, so they will have time to complete. The change is generally transparent to you. After the migration is complete, your access and order history won't be affected. Customer Number IMPACT after migration: There will be a change to your customer number after the migration. The new customer number will be 9 digits prefaced by a "S", for example, 'S012345678'. You can find the old and new customer number mapping relationship under "My preferences" page after you log into Shopz successfully. We apologize for the inconvenience. 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